Retention & Collections Co-ordinator

Element are looking to hire a proactive and relationship-driven Retention & Collections Co-ordinator to join our team at High this role you will play a key part in strengthening customer relationships improving cash collection and reducing disputes and client withdrawals.

Come and Join Element and Make Tomorrow Safer Than Today...

• Build and maintain strong relationships with customers to support effective cash collection and minimise disputes
• Proactively chase outstanding invoices ahead of audits via phone email and MS Teams to ensure timely payment
• Work closely with Operations Credit Control and Management teams to resolve customer financial queries quickly and efficiently
• Escalate complex issues where appropriate to ensure swift resolution and a positive customer experience
• Support initiatives to reduce client withdrawals due to non-payment
• Produce monthly reports for Senior Management highlighting collections performance disputes pending suspensions and key trends
• Develop a strong understanding of certification processes (full training provided) to effectively resolve customer queries
• Assist with annual processes and handle any related customer or financial queries.

• Strong communication and relationship-building skills
• Experience in credit control collections or customer account management
• Proactive approach with excellent organisational skills
• Ability to manage multiple priorities and meet deadlines
• Problem-solving mindset with attention to detail
• Hybrid role with 2 days per week attendance in our High Wycombe office

Benefits of working at Element

33 days annual holiday consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme with total contributions up to 12% / Flexible Working / Cycle Scheme / Recommend a Friend Bonus / Perks At Work Discount Scheme

For more information on Elements BUILT division please take a look at our e-brochure: apply please email

Element is one of the fastest growing testing inspection and certification businesses in the world. Globally we have more than 9000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to Make tomorrow safer than today.

When failure in use is not an option we help customers make certain that their products materials processes and services are safe compliant and fit for purpose. From early R&D through complex regulatory approvals and into production our global laboratory network of scientists engineers and technologists support customers to achieve assurance over product quality sustainable outcomes and market access.

While we are proud of our global reach working at Element feels like being part of a smaller company. We empower you to take charge of your career and reward excellence and integrity with growth and development.

Industries across the world depend on our care attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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