Senior Manager IT

Role Overview

The Sr. Manager IT & Information Security will be responsible for leading enterprise IT operations and the organizations information security program. This role ensures the confidentiality integrity and availability of systems and data while supporting business growth regulatory compliance and operational excellence across global delivery centres.

The role requires a strong balance of IT operations leadership cybersecurity governance risk management and compliance within a fastpaced BPO/enterprise services environment.

Key Responsibilities

IT Operations & Infrastructure

• Lead daytoday IT operations including networks servers endpoints cloud services and enterprise applications.
• Ensure high availability performance and scalability of IT systems across all locations.
• Own IT service delivery incident management problem management and change management processes.
• Collaborate with internal teams and vendors to deliver reliable IT services aligned with business SLAs.

Information Security & Risk Management

• Own and continuously improve the organizations Information Security Management Program.
• Lead security operations including monitoring incident response investigations and remediation.
• Oversee SOC operations SIEM endpoint detection firewall security and vulnerability management.
• Conduct risk assessments threat modelling and security reviews for new systems and vendors.

Compliance Audit & Governance

• Ensure compliance with SOC 2 ISO 27001 client security requirements and internal policies.
• Lead internal and external audits including evidence collection and remediation tracking.
• Maintain and enforce IT and Information Security policies standards and procedures.
• Support client security questionnaires due diligence and regulatory inquiries.

Microsoft 365 & Identity Security

• Oversee Microsoft 365 security identity and access management conditional access DLP and endpoint protection.
• Ensure secure configuration and governance of email collaboration tools and cloud workloads.
• Partner with IT leadership on Copilot automation and digital transformation initiatives.

Stakeholder Management

• Mentor and develop IT and security team members.
• Partner closely with IT leadership HR Legal Compliance and business stakeholders.
• Communicate risks incidents and security posture clearly to executive leadership.
• Drive a strong securityfirst culture through awareness and training initiatives.

Required Qualifications

Education & Experience

• Bachelors degree in information technology Computer Science Cybersecurity or related field.
• 5-7 years of progressive experience in IT and Information Security roles.

Technical & Professional Skills

• Strong experience in:
  • IT infrastructure networking and enterprise systems
  • Cybersecurity operations and incident response
  • SOC 2 / ISO 27001 compliance and audits
  • SIEM EDR firewalls vulnerability management
  • Microsoft 365 security and identity management
  • Azure and AWS cloud management.
• Solid understanding of BPO or regulated enterprise environments.
• Experience managing thirdparty vendors and security partners.

Certifications (Preferred)

• PMP Security-related certification or equivalent
• Microsoft Security or Azure certifications
• Cloud and network-related certification is a plus

Soft Skills & Attributes

• Strong leadership and decisionmaking ability
• Excellent communication and executivelevel reporting skills
• High sense of ownership accountability and integrity
• Ability to operate calmly under pressure during incidents
• Strategic mindset with handson execution capability

What we offer:

• Market-competitive salary
• Career growth opportunities
• Learning & development programs
• On-the-job training
• Medical Coverage (IPD)
• Life Insurance
• Paid Leaves (Annual Casual Sick Marriage Maternity Paternity Hajj Bereavement)
• Provident Fund
• Employee Old Age Benefits (EOBI)
• Employee engagement & wellness initiatives

Shift: EST (Night)
Work Module: Onsite / Hybrid as per business need
Location: NASTP Cantt Lahore.