Customer Service Analyst Campinas SP
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Want to build a stronger more sustainable future and cultivate your career Join Cargills global team of 160000 employees who use new technologies dynamic insights and over 157 years of experience to connect farmers with markets customers with ingredients and people and animals with the food they need to thrive.
At Cargill everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles Cargills long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race ethnicity color religion national origin ancestry sex gender gender identity gender expression sexual orientation age disability pregnancy genetic information marital status family status citizenship status veteran status military status union affiliation or any other status protected by law. Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.
Job Purpose and Impact
The Customer Service Analyst will process routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake confirmation processing and this role you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
Key Accountabilities
Follow standard procedures and provide insights regarding order status invoices contract balances and other information needed to complete an order to customer facing customer service representatives.
Process customer orders and work cross functionally to confirm credit contract pricing stock allocation and transportation availability alignment.
Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation processing and fulfillment.
Support the generation of order related documents.
Update internal stakeholders on order status and any issues.
Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using basic analytical capabilities.
Handle complex clerical administrative technical or customer support issues under minimal supervision while escalating only the most complex issues to appropriate staff.
#LI-Hybrid
#LI-4425
Qualifications
MINIMUM QUALIFICATIONS
Proficiency in English
Intermediate Office package
PREFERRED QUALIFICATIONS
Experience in data analysis will be considered a differential
Knowledge in SAP
Experience in Supply Chain Process
High school diploma secondary education level or equivalent
Required Experience:
IC
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
