71998-1 Incident Management
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
| Job Description: | Forgerock Identity Management Role Descriptions: Own and manage the incident lifecycle from detection to resolution and closureCoordinate with technical teams during major incidents (P1/P2)Ensure incidents are logged prioritized categorized and escalated correctlyLead Major Incident calls bridge calls and recovery effortsProvide clear and timely communication to stakeholders management and customersTrack and monitor SLA compliance and incident KPIsPerform root cause analysis (RCA) and support problem managementMaintain incident documentation and postincident reportsIdentify recurring issues and recommend process improvementsEnsure adherence to ITIL frameworks operational standards and governanceSupport continuous service improvement initiatives Essential Skills: The Incident Manager is responsible for overseeing the endtoend incident management process to ensure timely restoration of services minimal business disruption and effective stakeholder communication. This role coordinates response efforts leads incident resolution and drives continuous improvement aligned with ITIL best practices. Desirable Skills: Keyword: Skills: Incident Management Experience Required: 4-6 |
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