Cloud Support Engineer

Presidio Where Teamwork and Innovation Shape the Future
AtâPresidio were at the forefront of a global technology revolution transforming industries throughâcutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.

The Role
AtâPresidio is seeking to hire Engineer with Cloud background. Presidio Networked Solutions Inc. is on the leading edge of a technology-driven movement to transform the way business is done for our customers and our customers customers. Joining Presidio means immersing yourself in a culture of self-starters collaborators and innovators who make real lasting change in the marketplace via cutting-edge technology and business Presidio we know that its our people that make the connections happen.

Technical and Professional Expertise:

• 2 years supporting and/building solutions on AWS
• 2 years experience utilizing a ticket system such as Remedy ServiceNow.
• Must be comfortable to work on 24/7 Environments (Predominantly on US business hours)
• Excellent English communication Skills
• A drive for Achievement and Effort Adaptability/Flexibility Attention to Detail Analytical Thinking Teamwork Dependability Initiative Integrity Persistence Stress Tolerance.
• A history of successfully managing and operating multi-vendor environments.
• Strong interpersonal skills and expert level relationship management abilities showcasing the ability to work well with many levels of client engineering and management.
• The ability to function in a team environment and recognize and take on tasks with self-direction.
• Passion to continue learning and expanding your knowledge.

Responsibilities:

• Manage configure and troubleshoot customer AWS environments via phone and remote access.
• Build and oversee the day-to-day operation of various engineering solutions including hardware/software support training and special projects.
• Provide feedback to management on process improvements and areas of concern.
• Communicate and empathize with customers peers team and managers
• Creates and maintains good technical documentation/runbooks based on team standards.
• Be available while on-shift through several different venues Instant Messaging phone emails and any new and acceptable methods of communication as deemed appropriate.
• Strong technical troubleshooting skills perseverance and patience
• Track vendor support cases through to problem resolution on production issues.
• Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.
• The engineer will be expected to develop additional skills in other products as business needs dictate.
• Respond to customer service calls and emails in agreed upon timeframe.
• Manage service tickets that are assigned to your personal and team queue.
• A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.
• Other duties as assigned. Technology/Area of Specialization:
• Experience with VPC EC2 RDS S3 CW CF ELB ASG EFS EBS WAF is mandatory
• Knowledge of RDS REDSHIFT or other relational and non-relational databases
• Strong knowledge of Linux systems administration
• Troubleshoot complex issues with clients cloud infrastructure
• Administer and optimize cloud infrastructure
• Manage cloud infrastructure using infrastructure as code and automated configuration tools
• Embrace security-first assumed breach methodologies to ensure client compliance and continuously improve client security posture
• Patch cloud infrastructure using a CI/CD pipeline to ensure that all instances are running the most secure software versions with the ability to react quickly to service impacting bugs and changes
• Continuously develop technical skills to gain mastery with the established DevOps toolchain and stay current with new services and technologies
• Experience leveraging DevOps solutions to deploy changes to cloud infrastructure

Your future at Presidio
JoiningâPresidioâmeans stepping into aâculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inâAI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.

Hereâyour impact is real.âWhether youre harnessing the power ofâGenerative AI architecting resilientâdigital ecosystems or drivingâdata-driven transformation youll be part of a team that is shaping the future.

Ready to innovate Lets redefine whats nexttogether.

About Presidio
At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit .

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds including underrepresented and marginalized communities. We encourage women people of color people with disabilities and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

Recruitment Agencies Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

Required Experience:

IC