iSeries Developer & Support Analyst

The Opportunity: 
 

Mattel is establishing and developing a technology and innovation center that will contribute to a robust internal control environment. As a result Mattel is currently seeking a Developer & Support Analyst to join its iSeries/AS400 team at the new center.

We are seeking an experienced iSeries (AS400) Developer & Support Analyst to support and enhance enterprise applications within the Supply Chain and Manufacturing domain. The role involves development maintenance production support system enhancements and close collaboration with business stakeholders to ensure operational efficiency across procurement inventory production and distribution processes along with the onshore and offshore experience.

The ideal candidate will have strong technical expertise in RPG and IBM i technologies along with functional understanding of manufacturing and supply chain workflows.

Flexibility to operate in staggered or rotational shifts to support overlapping business operations across Australia (Melbourne) Europe (Amsterdam) US (Los Angeles) and Canada (Toronto/Mexico City) time zones.

What Your Impact Will Be: 

Application Development & Enhancements

• Design develop test and implement applications on IBM i (AS400) platform.
• Develop and maintain programs using RPGLE / ILE RPG / Free Format RPG CLLE and embedded SQL.
• Work on DDS Subfiles Service Programs and APIs.
• Enhance existing legacy applications and support modernization initiatives.
• Participate in system upgrades and platform migrations where applicable.
• Coordinate tasks and work activities between onshore and offshore teams to ensure seamless delivery.
• Manage and coordinate work assignments between onshore and offshore teams ensuring clear communication alignment of priorities and timely execution.
• Ensure adherence to security compliance and audit requirements.
  
  Production Support & Issue Resolution
• Provide Level 2/Level 3 production support for Supply Chain & Manufacturing systems.
• Troubleshoot and resolve application data and batch job issues.
• Monitor system performance and job schedules.
• Perform root cause analysis and implement preventive solutions.
• Coordinate with infrastructure and business teams during incidents.
• Ensure adherence to security compliance and audit requirements.
• Participate in an on-call rotation to provide support during weekends after business hours and public holidays as required.
• Coordinate tasks and work activities between onshore and offshore teams to ensure seamless delivery.
• Manage and coordinate work assignments between onshore and offshore teams ensuring clear communication alignment of priorities and timely execution.
• Demonstrated experience in managing job abends and support tickets raised by users and business teams ensuring timely resolution in accordance with defined SLAs and established incident management procedures and policies.

Qualifications :

What Were Looking For: 

3-7 years of experience in Core AS400 / iSeries/ IBM i Skills and below.

• Strong experience in IBM iSeries (AS400) environment

• Proficiency in RPGLE CLLE RPG/400 SQL-RPG SQLRPGLE DB2/400 (SQL DDS Physical & Logical Files)

• Knowledge of ILE concepts (Service Programs Procedures Modules)

• Experience with Subfile programming Batch jobs Interactive screens Message/Data Queues and Job Scheduling etc.

• Experience in Code debugging and performance tuning on AS400

• Must have experience and willingness to work both in development and production support environments.
• Working knowledge on any Change Management tools.
• Experience in requirement gathering and modeling business processes (notably Supply Chain and Order-to-Cash) translating business requirements into high-level and technical designs impact analysis for proposed changes to regional requirements.
• Root cause analysis 3rd-line ticket triage provide direction on fixes and enhancements.
• Plan and execute test strategy on IBM i: unit integration regression and performance smoke tests.
• Nice to have: EDI integrations; Implementer (change management); Compleo (document management).
• Understanding business process flows relevant to manufacturing logistics and supply chain. 
• Experience in requirement gathering impact analysis and root cause analysis
• Experience working in Agile/Scrum environments and familiarity with ticketing tools like ServiceNow / JIRA.
• Demonstrated experience in managing job abends and support tickets raised by users and business teams ensuring timely resolution in accordance with defined SLAs and established incident management procedures and policies.
• Flexibility to operate in staggered or rotational shifts to support overlapping business operations across Australia (Melbourne) Europe (Amsterdam) US (Los Angeles) and Canada (Toronto/Mexico City) time zones.

Soft Skills:

• Analytical and problem-solving skills able to troubleshoot complex AS400 issues efficiently
• Attention to detail ensures accuracy in coding and data integrity
• Communication skills capable of clearly explaining technical concepts to non-technical stakeholders
• Collaboration and teamwork work effectively with cross-functional and global teams
• Leadership and mentoring guide junior developers and participates in technical reviews
• Adaptability comfortable working in evolving technology landscapes (AS400 modernization)
• Ownership and accountability take responsibility for deliverables and production stability
• Customer-centric mindset focuses on business impact and service quality
• Time management manages priorities in a fast-paced environment

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time