Technical Support Associate
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Skills:
Must be a technical graduate At least progressive experience diagnosing and resolving problems in a complex software environment Technical Support or implementation experience supporting enterprise software solutions ideally Marketing Automation CRM PRM or SFA applications ideally in a SaaS environment Excellent organizational skills -ability to prioritize lead multi-task and execute projects involving multiple departments. Superior communications skills (presentation written and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply. Excellent analytical skills and ability to navigate challenging situations in a professional manner. Ability to multi-task and perform effectively under pressure Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML JavaScript CSS XML PHP) Networking Technologies (TCP/IP DNS) Fluency in multiple languages a plus. General cultural awareness particularly for agents who are supporting customers in region other than the one theyre located in (e.g. ability to detect & understand different regional accents general knowledge of what the capital of the country is the main cities or regions etc. to avoid having to make spelling requests to customers)
Must be a technical graduate At least progressive experience diagnosing and resolving problems in a complex software environment Technical Support or implementation experience supporting enterprise software solutions ideally Marketing Automation CRM PRM or SFA applications ideally in a SaaS environment Excellent organizational skills -ability to prioritize lead multi-task and execute projects involving multiple departments. Superior communications skills (presentation written and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply. Excellent analytical skills and ability to navigate challenging situations in a professional manner. Ability to multi-task and perform effectively under pressure Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML JavaScript CSS XML PHP) Networking Technologies (TCP/IP DNS) Fluency in multiple languages a plus. General cultural awareness particularly for agents who are supporting customers in region other than the one theyre located in (e.g. ability to detect & understand different regional accents general knowledge of what the capital of the country is the main cities or regions etc. to avoid having to make spelling requests to customers)
