Product Management Apprentice
Job Summary
What youll do:
The Product Management Apprentice will participate in a structured oneyear apprenticeship program governed by the Apprentices Act. The apprentice will receive handson onthejob training while supporting product management teams building AIpowered enterprise products for servicecentric domains including call centers customer support operations and field service environments.
This role is designed to develop earlycareer product talent and serves as a potential pipeline for future internship or fulltime product roles subject to performance and business requirements.
Key Responsibilities
- Support Product Managers with daytoday execution across the product lifecycle
- Assist in documenting product requirements user stories workflows and acceptance criteria
- Help analyze serviceoriented use cases such as case resolution incident management and field service workflows
- Participate in product discovery activities including user research synthesis and problem framing
- Collaborate with design engineering data and QA teams to support feature delivery
- Learn and apply fundamentals of building and scaling AIassisted datadriven product experiences
Required Qualifications
- Engineering or equivalent graduate (2025 or 2026 passout)
- Strong analytical and structured thinking skills
- Interest in enterprise software SaaS products or B2B technology
- Curiosity about service operations customer support or field service domains
- Strong written and verbal communication skills
- Willingness to learn in a structured onthejob apprenticeship environment
Preferred Skills & Exposure
- Academic projects coursework or internships related to:
- Product management or business analysis
- Service management call center platforms or customer support systems
- Field service operations or workflow automation
- Foundational understanding of AI or ML concepts such as:
- Decision support systems
- Recommendations or automation
- Knowledgedriven or expert assistance tools
- Basic familiarity with product tools (e.g. Jira Confluence product documentation tools) is a plus
(includingpregnancychildbirthorrelatedmedicalconditions)sexualorientationgenderidentityorexpressionagedisabilitynationaloriginmaritalstatusoranyothercharacteristicprotectedby law.
Ifyoureexcitedaboutbuildinginnovativebackendsolutionsandwanttobepartofaforward-thinkingteamwedlovetohearfromyou!
About Company
Resolve issues faster, the first time, in complex service environments with Service AI Solutions that learn from your data and people to deliver accurate, turn-by-turn guidance.