Sector BC P And U Senior Manager

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

GDS Consulting Power & Utilities

Role: Senior Manager / Lead Customer Experience

The Opportunity

We are hiring Senior Manager / Lead roles with 15 years of experience to provide end-to-end leadership across the Power & Utilities value chain. These roles are designed for professionals with strong electrical engineering foundations deep domain expertise in their respective pillar and proven ability to lead teams deliver complex programs and drive business and technical excellence. The role involves working with US and European utility clients within a global MNC consulting environment.

Core Responsibilities

Act as the end-to-end domain authority for the assigned pillar
Own engineering operational and digital perspectives across the domain
Define domain strategy transformation roadmaps and best practices
Lead large complex utility programs involving engineering operations and technology workstreams
Govern solution design system architecture integration and implementation
Ensure compliance with grid codes safety standards regulatory requirements and utility operating practices
Build and scale domain-centric teams; mentor engineering leads architects and managers
Engage with US and European utility clients as a trusted advisor

Customer Experience Domain Expertise

Utility customer operations from an engineering perspective
Metering technologies (AMI smart meters MDMS)
Meter-to-cash processes
Outage and reliability-driven customer communication
Ability to connect network events and electrical operations with customer experience
Exposure to CIS billing CRM CX platforms and integration with OMS and enterprise data platforms

Qualifications

15 years of experience in the Power & Utilities sector
Demonstrated hands-on domain expertise in the respective pillar
Proven experience leading teams and complex utility programs
Experience working with US and European utility clients
Prior experience in a global MNC or large system integrator / consulting firm
/ B.E. in Electrical or Electrical & Electronics Engineering (mandatory)
MBA in Power / Energy / Operations / Strategy (preferred)

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

Required Experience:

Senior Manager

At EY were all in to shape your future with confidence.Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.GDS Consulting Power & UtilitiesRole: Senior Manager / Lead Customer Exp...