Assistant Vice President –Lead ArchitectTech Lead

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Assistant Vice President Lead Architect/Tech Lead

We are looking for an experienced Lead Architect to define and drive the architecture of Contact Centre platforms and Agentic AI-based applications. The role is responsible for designing scalable secure and resilient solutions leveraging Amazon Connect cloud-native services and Agentic AI frameworks while aligning technology decisions with business objectives and enterprise standards.
The Lead Architect will provide technical leadership across multiple delivery teams guiding solution design from concept through production and ensuring architectural consistency across programs.

Responsibilities

Own end-to-end solution architecture for Contact Centre and Agentic AI programs
Design scalable architectures leveraging Amazon Connect and AWS services
Define reference architectures patterns and reusable components
Ensure solutions meet performance reliability scalability and security requirements
Provide architectural guidance from concept through production and optimization
ead architecture for Amazon Connect-based contact centre solutions including:
oVoice chat and digital channels
oIVR call flows routing strategies queues and SLAs
oIntegrations with CRM ticketing analytics WFM and recording systems
Ensure high availability and disaster recovery designs
Guide modern CCaaS migration and transformation strategies
Define architecture for Agentic AI systems including:
oConversational AI / virtual agents
oAutonomous task execution and orchestration
oAI-assisted decision-making and intelligent routing
Collaborate with data science and ML teams on model integration and lifecycle
Define AI guardrails observability monitoring and fallback strategies
Ensure compliance with responsible AI governance privacy and regulatory standards
Act as the technical authority for architecture decisions across programs
Review and approve solution designs technical specifications and implementations
Mentor architects and senior engineers across teams
Partner with Product Business Security and Infrastructure teams
Participate in architecture review boards and technology roadmap planning
Embed security-by-design and privacy controls across all solutions
Ensure compliance with enterprise security data protection and regulatory frameworks
Define NFRs including latency throughput resilience and observability
Advocate DevSecOps and cloud best practices

Job Qualifications

Relevant years of overall IT experience with relevant years in an architecture role
Hands-on experience with Amazon Connect architecture and integrations
Strong knowledge of AWS services such as Lambda API Gateway Lex S3 IAM CloudWatch
Experience architecting Agentic AI / AI-driven applications including:
oConversational AI and virtual assistants
oWorkflow automation and orchestration
oLLM-based or autonomous systems (platform-level integration)
Experience with microservices APIs event-driven architectures

Minimum qualifications

Bachelors or Masters degree in Engineering Computer Science or related field
Experience in Contact Centre CX AI or Digital Transformation domains

Preferred qualifications

Strong experience designing cloud-native distributed systems
Proven ability to lead architecture across complex multi-system environments
Excellent stakeholder communication and technical storytelling skills
Experience working in Agile / SAFe / Hybrid delivery models

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.