Customer Field Service Engineering Manager

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

As a Customer / Field Service Engineering Manager you will play a critical role in supporting Indias first private semiconductor fabrication facility and in contributing directly to the development of the countrys semiconductor ecosystem. This is a highvisibility leadership position offering the opportunity to build and lead a worldclass service organization from the ground up while growing alongside one of the most advanced industries globally.

This role is ideal for a driven leader who thrives in complex technologyintensive environments and is passionate about operational excellence customer success and people development.

Mobility & Location Requirement

• Candidates must be willing to relocate to Singapore or Taiwan for 36 months upon joining for training and technology transfer.
• Following the initial onboarding period the role will be based in Ahmedabad Gujarat supporting local FAB operations after the first 12 months.

Domain Skills

• Sound Industrial Engineering practices related to the Semiconductor Domain (e.g. preventive and corrective maintenance).

• Comprehensive understanding of the semiconductor industry wafer FAB equipment and chip manufacturing processes.

• In the absence of semiconductor domain experience an equivalent background in biotechnology manufacturing or pharmaceutical manufacturing is preferred.

Experience - 10 Years

Education

• Bachelors/Masters in Engineering or Equivalent. Preferably in Mechanical Electrical Mechatronics Industrial Chemical and Metallurgy.

• Additional Certifications complementing the Semiconductor Pharma or Biotechnology domain will be a value add.

Key Responsibilities

• Forecast and manage financial manpower and operational requirements across startups warranty service agreements and paid services; drive service agreement opportunities in partnership with sales and marketing.
• Manage system startups ensuring delivery within defined time and cost parameters.
• Ensure high levels of customer satisfaction through reliable service delivery and system performance.
• Recruit onboard train and develop Customer Engineers to support regional operations.
• Drive employee engagement and performance through clear communication goal setting performance tracking and career development planning.
• Ensure strict adherence to safety standards while developing technical managerial and specialist talent.
• Manage system downtime through established escalation procedures to ensure rapid restoration of service and accurate reporting.
• Deliver guaranteed uptime and service KPIs as committed to customers.
• Promote continuous improvement initiatives to reduce cycle time enhance technical performance and empower the workforce.
• Comply with all departmental procedures related to health safety and workplace welfare.

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.