Staff Software Engineer Backend

About the team:

The Agentic AI team is a platform engineering group responsible for building ServiceNows AI Agents frameworkthe foundational infrastructure that enables product teams and customers to create intelligent autonomous agents. We design and develop agentic pipelines using Python and Java delivering capabilities such as agent reasoning memory orchestration and evaluation at enterprise scale.

Beyond core platform development engineers on this team have the opportunity to contribute to research initiatives in agent learning agentic evaluation methodologies and analytics. We embrace the rapidly evolving landscape of LLMs and Agentic AI while maintaining the reliability and performance standards required to operate at ServiceNows scale.

What you get to do in this role:

• Lead the design and architecture of AI solutions shaping how reasoning memory and orchestration come together in production systems.
• Own end-to-end deliveryfrom design through deploymentensuring solutions are scalable reliable and performant.
• Work hands-on with modern AI frameworks and open-source SDKs with a strong emphasis on prompt engineering and pipeline optimization.
• Stay current with emerging advancements in LLMs and Agentic AI integrating relevant techniques into our platform roadmap.
• Provide technical leadership by mentoring engineers conducting code reviews and defining best practices that foster a culture of innovation and quality.
• Partner with product managers architects and leadership to translate business requirements into robust technical solutions with measurable impact.
• Champion observability and evaluation for AI systems building out logging metrics and automated evaluation frameworks for production workloads.

Qualifications :

To be successful in this role you have:

• Experience in leveraging and critically evaluating AI integration into work processes decision-making and problem-solving. This includes using AI-powered tools automating workflows analyzing AI-driven insights and exploring AIs potential impact on business functions or the industry.
• 9 years of experience designing and implementing complex enterprise applications with proven success in conversational AI and NLP platforms.
• Strong development skills in Java and Python including building production-grade AI/ML systems.
• Hands-on expertise in LLM-powered applications and tooling including frameworks such as LangChain and LangGraph and vendor APIs such as OpenAI and Anthropic.
• Deep understanding of agentic reasoning pipelines evaluation frameworks and advanced NLP techniques.
• Strong problem-solving abilities with a bias for action a customer-first mindset and the ability to operate effectively in fast-paced environments.
• Demonstrated analytical skills in evaluating model performance optimizing inference latency and cost and improving system efficiency end-to-end.
• Proven ability to translate complex AI concepts into clear business value and communicate effectively with both technical and non-technical stakeholders.
• Experience providing technical leadership and guiding successful AI/ML engineering projects across teams or domains.
• Bonus: Publications technical blogs conference talks or open-source contributions in LLMs GenAI or AI systems engineering.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time