Service Desk Consultant (level 1)

• Service Desk shift Triaging new incidents in call logging system ServiceNow
• Level 1 support for our customers ERP Systems user setups initial troubleshooting gathering additional information
• Co-ordination and contribution to the monthly and weekly scheduled customer status reports
• Management of the monthly and weekly reporting cycle 
• Ensuring CSIP/customer recommendations are up to date and driven through
• Liaising with marketing and senior management on newsletter items to be included
• Driving KPI and ISO - Ensure that ServiceNow tickets are kept up-to-date and accurate and ensure that all notes and associated information relating to calls are added to the system in an appropriate manner and agreed customer SLAs are met
• Assist with creating knowledge documentation and sharing knowledge with the team Liaise with 3rd party Service Providers on incidents
• Project support assist with testing or supervised configuration where required
• Adhering to client operational procedures and conducting daily checks
• Driving initiatives to streamline our processes.

Qualifications :

• IT related degree or higher education qualification.
• Candidates MUST have a desire to develop their career within the IT services industry beginning with Oracle e-Business Suite.
• Ability to prioritize work tasks and work to service level agreements
• Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks.
• Individual will display Drive initiative organizational skills pro-activity and a keenness to learn
• Proven ability with IT systems (bespoke or packages such as Excel Word and PowerPoint etc.)
• Ability to collect organize analyse and publish data whilst collecting details of any follow-on activity
• An ability to adopt and adhere to client policies procedures and deadlines whilst multi-tasking
• Willingness to operate and progress in areas that are outside of previous experience
• Excellent written and verbal communication
• Previous customer service role/technical support role advantageous
• Experience of working effectively within a team and of displaying good communication skills.
• Preferable Skills:
• Previous exposure (and certification) to IT industry level tools and methodologies. E.g. Software delivery Lifecycle ITIL SCRUM Agile.
• 2 years experience of Oracle e-Business Suite (Financials or SCM)
• Previous experience of using/writing SQL queries (or an equivalent language)

Additional Information :

Why Version 1

 At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies
• Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat
• Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform.
• Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more. 

Version 1 is an equal opportunities employer.
 
We are committed to building a diverse inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds identities and lived experiences and we value the different perspectives people bring.
 
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process please contact recruiter email addressEM1  at Version 1. We will consider all requests carefully respectfully and confidentially.

Video links:

add the email address for the lead recruiter

Remote Work :

No

Employment Type :

Full-time