Team Lead, Settlement Services

The Operations Lead is responsible for managing daytoday operational performance across the Title and Settlement function ensuring highquality service delivery process efficiency regulatory adherence and customer satisfaction. This role provides leadership to operational teams supporting settlement/closing postclosing recording and related workflow functions.
The Operations Lead partners closely with Compliance Underwriting Technology and Business Leadership to drive operational excellence standardization and continuous improvement.

Key Responsibilities

Operational Management & Delivery

• Oversee daily production across Pre-Closing Closing Funding Recording and Post Closing functions.
• Monitor service level agreements (SLAs) turntimes quality metrics and productivity targets.
• Ensure operational workflows are executed in accordance with ALTA Best Practices state guidelines and underwriter expectations.
• Implement standardized procedures and operational controls across all processes.
• Resolve escalated issues related to orders files customers lenders underwriters and internal partners.

Process Excellence & Continuous Improvement

• Identify gaps bottlenecks and process inefficiencies; propose and implement process improvement initiatives.
• Partner with Technology and Product teams to enhance automation workflow tools and system capabilities.
• Drive lean operating practices ensuring reduced defects improved cycle times and enhanced customer experience.
• Maintain operational playbooks SOPs job aids and training documentation.

Team Leadership & Performance Management

• Lead coach and develop a team of operational specialists analysts or supervisors.
• Set performance goals conduct evaluations and ensure accountability for operational outcomes.
• Foster a culture of operational discipline collaboration and continuous learning.
• Identify staffing needs participate in workforce planning and support hiring decisions.

Stakeholder & Customer Engagement

• Collaborate with internal teams including Compliance Underwriting Legal Sales Vendor Management and Customer Success.
• Act as a point of escalation for key accounts lenders and external partners.
• Communicate operational updates risks and performance reports to leadership and stakeholders.

Quality Compliance & Risk Management

• Support compliance initiatives by ensuring operational processes meet regulatory underwriter and agency requirements.
• Implement quality assurance programs to reduce errors and enhance accuracy in Pre-Closing and Closing documentation.
• Partner with the Compliance Lead to address audit findings corrective actions and risk mitigation plans.

Training & Development

• Support onboarding training and ongoing education related to Settlement  processes closing procedures systems and industry standards.
• Promote knowledge-sharing cross-training and career development within the team.

Qualifications :

Education

• Bachelors degree in Business Operations Management Finance or related field (preferred but not mandatory).

Experience

• 5 years of experience in Escrow or Settlement Services operations.
• 2 years of experience in a supervisory or team lead role.
• Strong background in operational workflow management customer delivery and cross-functional coordination.
• Experience working with title underwriters lenders or large-scale title operations is preferred.

Knowledge & Skills

Strong understanding of:

• Title search examination and curative processes
• Closing/escrow procedures funding and recording
• Title insurance underwriting basics
• ALTA Best Practices and RESPA requirements
• Quality assurance and operational control frameworks

Additional skills:

• Excellent communication people management and stakeholderinfluencing skills
• Strong analytical mindset with the ability to interpret performance data
• Proficiency with title/settlement systems (e.g. Resware Qualia proprietary platforms)
• High attention to detail and problemsolving ability
• Ability to work in a fastpaced environment with shifting priorities

Competencies

• Operational Leadership
• Process Optimization
• Stakeholder Management
• Quality & Risk Awareness
• Decision Making
• Team Coaching & Capability Building
• Customer Focus
• DataDriven Execution

Additional Information :

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

• Attractive salary commensurate with skills experience and qualifications

Good Health

• Comprehensive insurance plans; - Medical insurance for employees and family Personal Accident Benefit and Life Insurance for employees

Happiness

• 10 paid holidays plus 26 paid days off per year
• Lots of employee engagement activities
• Unbeatable work from home flexibility

OUR CORE VALUES

• For our employees customers and shareholders we commit to
• Act with Integrity exhibit unwavering integrity compliance and ethical conduct at all times
• Energize People enable exceptional people to energize their teams and drive results
• Empower Innovation reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
• Exceed Customer Expectations execute world-class solutions to deliver value and delight our customers
• Win as a Team embrace the passion energy and power of our global teams to win as One-Altisource
• Enrich Communities create positive impacts for the communities where we live and serve

Are you up to the challenge What are you waiting for Apply today!

Remote Work :

Yes

Employment Type :

Full-time