Analyst IT(Monitoring Engineer )

Mattel India is seeking a motivated Junior Monitoring Engineer to support the configuration maintenance and daily operations of key enterprise monitoring tools (SCOM Nagios SolarWinds AlertSite) in a SOX-regulated infrastructure environment. You will assist senior engineers and leads in providing proactive visibility into servers networks applications cloud resources and critical business systems (e.g. financial supply chain e-commerce). This role ensures early detection of issues compliance with SOX ITGCs (e.g. audit logging performance monitoring anomaly detection) and high availability to support iconic toy brands worldwide.

Key Responsibilities

• Assist in the day-to-day configuration tuning and maintenance of monitoring platforms:
• Microsoft SCOM (System Center Operations Manager): Management packs agents alerts dashboards and reporting.
• Nagios (or Nagios-based tools like Icinga): Plugins host/service checks NRPE notifications.
• SolarWinds (Orion platform): NPM SAM NCM modules for network/server/app monitoring alerts and polling.
• AlertSite (SmartBear): Synthetic monitoring transaction checks API/web monitoring global nodes and alert integrations.
• Monitor infrastructure health performance metrics availability and alerts across on-prem data centers hybrid/cloud environments (AWS/Azure) and SOX-critical systems.
• Respond to alerts/incidents during 24x7 shifts/on-call: Perform initial triage acknowledge/escalate execute basic remediation (e.g. restarts threshold adjustments) and document in ticketing systems (ServiceNow/Jira).
• Support SOX compliance: Configure monitors for audit-relevant events (e.g. unauthorized changes access anomalies SLA breaches) generate compliance reports/evidence and assist in control testing/remediation.
• Perform routine tasks: Agent deployments threshold tuning false-positive reduction dashboard/report creation and monitor health checks.
• Collaborate with senior engineers infrastructure security and application teams to implement new monitors integrate tools (e.g. with PagerDuty Splunk ServiceNow) and improve alerting accuracy.
• Document configurations procedures runbooks and SOX-related artifacts; participate in knowledge sharing and team handovers.
• Contribute to proactive monitoring improvements capacity planning insights and post-incident reviews to enhance system reliability.
• Support disaster recovery drills and ensure monitoring continuity during changes/upgrades.

Required Skills & Experience

• 25 years of hands-on experience in IT monitoring/operations with exposure to at least 23 of the following tools: SCOM Nagios/Icinga SolarWinds Orion AlertSite (or similar synthetic monitoring tools like Dynatrace Synthetics/New Relic).
• Basic to intermediate knowledge of:
• Windows/Linux server monitoring network devices applications and cloud resources.
• Alert configuration thresholding notifications and integration with incident tools.
• Performance metrics (CPU memory disk response times) and troubleshooting basics.
• Understanding of SOX compliance in IT environments: Monitoring for ITGCs logging/auditing change detection and regulatory reporting basics (preferred but trainable).
• Experience in 24x7 production support environments including shift work/on-call incident response and high-availability monitoring.
• Familiarity with ITIL processes ServiceNow/Jira for ticketing and basic scripting (PowerShell/Bash/Python for simple automation/tasks).
• Good analytical skills attention to detail and ability to work collaboratively in a global team.

Preferred Qualifications

• Exposure to SOX/regulated environments (consumer goods retail or entertainment).
• Certifications: Microsoft SCOM-related SolarWinds Certified Professional Nagios/Icinga basics ITIL Foundation or equivalent.
• Knowledge of synthetic/user-experience monitoring (e.g. AlertSite transactions) or additional tools (Splunk Dynatrace Azure Monitor).
• Background in supporting e-commerce supply chain or digital platforms.

Education

Bachelors degree in computer science Information Technology Engineering or equivalent. Relevant certifications are a plus.

Remote Work :

No

Employment Type :

Full-time