Analyst IT Operations(SCOM Engineer – Enterprise Monitoring & Infrastructure Operations)

Mattel India is seeking an experienced SCOM Engineer to design maintain and optimize Microsoft System Center Operations Manager (SCOM) environments in a SOX-regulated infrastructure setup. You will provide proactive visibility performance monitoring alerting and stability across servers applications networks cloud resources and critical business systems (e.g. financial reporting supply chain e-commerce). This role ensures early detection of issues adherence to SOX ITGCs (e.g. monitoring for unauthorized changes SLA breaches anomalies impacting financial controls) and high availability to support global toy brand operations with minimal disruptions.

Key Responsibilities

• Design deploy configure and optimize SCOM (current versions e.g. SCOM 2019/2022 or Azure-integrated): Management packs (MPs) agents overrides rules monitors discoveries and distributed setups.
• Implement comprehensive monitoring for infrastructure (Windows/Linux servers VMware virtualization storage networks) and applications (/web/SQL cloud resources in Azure/AWS).
• Develop and tune alerting: Thresholds state-based monitors notifications (email PagerDuty/ServiceNow integrations) dashboards reports and escalation policies to reduce noise and ensure actionable insights.
• Monitor real-time health performance metrics (CPU memory disk response times) availability and trends; generate compliance/performance reports for leadership and audits.
• Provide 24x5 support during core hours for SCOM operations tuning troubleshooting and enhancements; participate in weekend on-call rotation for critical incidents alert triage agent restarts or failover procedures.
• Support SOX compliance: Configure SCOM for ITGC-relevant monitoring (e.g. configuration drift access anomalies performance impacting financial systems) assist in audit evidence collection (logs/reports) control testing and remediation of findings.
• Integrate SCOM with other tools (e.g. ServiceNow for ticketing Splunk for advanced analytics Azure Monitor) and automate routine tasks (e.g. via PowerShell scripting).
• Perform root-cause analysis on incidents contribute to post-incident reviews and drive continuous improvement (e.g. MP optimization scaling reducing false positives).
• Collaborate with Infrastructure Security Compliance Application and Dev teams to define monitoring SLAs requirements and best practices in a regulated environment.
• Document configurations management packs procedures runbooks and SOX-related artifacts; support knowledge sharing and team handovers.

Required Skills & Experience

• 35 years of hands-on experience administering designing and optimizing Microsoft SCOM in enterprise/production environments.
• Strong expertise in:
• SCOM architecture agent management management pack authoring/customization overrides and reporting.
• Monitoring Windows /SQL applications virtualization (VMware/Hyper-V) networks and cloud (Azure preferred).
• Alerting dashboards (e.g. SCOM Console Web Console) and performance tuning.
• Solid understanding of SOX compliance in IT monitoring: ITGCs change/access monitoring logging/auditing anomaly detection and regulatory evidence/reporting.
• Experience in 24x5/24x7 operations with on-call (including weekends) incident response and high-availability monitoring.
• Proficiency in PowerShell scripting for SCOM automation/tasks plus familiarity with ITIL processes ServiceNow/Jira and integrations.
• Knowledge of infrastructure technologies: Windows Server Active Directory SQL networking cloud platforms and virtualization.
• Strong troubleshooting analytical and documentation skills in a global regulated context.

Preferred Qualifications

• Experience in consumer goods retail manufacturing or entertainment sectors (e.g. monitoring supply chain DTC/e-commerce or financial systems).
• Certifications: Microsoft Certified: Azure Administrator SCOM-specific (e.g. Microsoft Operations Manager) ITIL Foundation or compliance-focused (CISA/CRISC).
• Exposure to hybrid monitoring (SCOM Azure Monitor SolarWinds Nagios) or additional Microsoft tools (e.g. Intune SCCM).
• Scripting/automation in regulated environments.

Remote Work :

No

Employment Type :

Full-time