Analyst IT Operations(Nagios Engineer – Enterprise Monitoring & Infrastructure Operations )

Mattel India is seeking an experienced Nagios Engineer to manage enhance and optimize Nagios-based monitoring systems in a SOX-regulated infrastructure environment. You will ensure accurate alerting efficient performance monitoring and platform reliability across servers networks applications cloud resources and critical business systems (e.g. financial reporting supply chain e-commerce). This role supports proactive issue detection SOX ITGC compliance (e.g. monitoring for unauthorized changes SLA adherence anomaly detection audit evidence) and high availability to minimize disruptions for global toy brand operations.

Key Responsibilities

• Manage and administer Nagios (core Nagios or Nagios XI) environments: Install configure upgrade and maintain core servers agents (NRPE) plugins and distributed monitoring setups.
• Design implement and enhance monitoring checks for infrastructure (servers storage virtualization like VMware) networks (devices bandwidth latency) applications APIs and cloud resources (AWS/Azure).
• Configure accurate alerting: Define thresholds dependencies notification rules (email PagerDuty/Slack/ServiceNow integrations) escalation policies and false-positive reduction to ensure reliable actionable alerts.
• Monitor system health performance metrics availability and trends; generate reports/dashboards for leadership and compliance needs.
• Provide 24x5 support during core hours for monitoring operations tuning and troubleshooting; participate in weekend on-call rotation for critical incidents alert responses restarts or failover activations.
• Support SOX compliance: Set up monitors for ITGC-relevant events (e.g. configuration changes access anomalies performance deviations impacting financial systems) assist in audit evidence collection control testing and remediation of findings.
• Develop/customize plugins/scripts (e.g. Perl Python Bash) for advanced checks integrations and automation of routine tasks.
• Collaborate with Infrastructure Security Compliance Application and Dev teams to define monitoring requirements SLAs and best practices in a regulated setup.
• Perform root-cause analysis on incidents contribute to post-incident reviews and drive continuous improvement (e.g. scaling Nagios migrating to hybrid setups reducing alert noise).
• Document configurations procedures runbooks and SOX-related artifacts; support knowledge transfer and team handovers.

Required Skills & Experience

• 35 years of hands-on experience administering and enhancing Nagios (Nagios Core/XI) in enterprise/production environments.
• Strong expertise in:
• Nagios configuration (object definitions macros time periods contacts/contact groups).
• Plugin ecosystem (standard custom) NRPE NSCA and distributed monitoring.
• Performance graphing (e.g. Nagiosgraph PNP4Nagios) dashboards and reporting.
• Alerting integrations and notification optimization.
• Solid understanding of SOX compliance in IT monitoring: ITGCs change/access monitoring logging/auditing anomaly detection and regulatory evidence support.
• Experience in 24x5/24x7 operations with on-call (including weekends) incident response and high-availability monitoring.
• Knowledge of infrastructure technologies: Windows/Linux servers networking (Cisco/Juniper) virtualization (VMware) cloud (AWS/Azure) and scripting (Perl/Python/Bash for Nagios extensions).
• Familiarity with ITIL processes ServiceNow/Jira for ticketing and complementary tools (e.g. Splunk PagerDuty).
• Strong troubleshooting analytical and documentation skills in a global regulated context.

Preferred Qualifications

• Experience in consumer goods retail manufacturing or entertainment sectors (e.g. monitoring supply chain DTC/e-commerce or financial batch systems).
• Certifications: Nagios-related (e.g. Nagios XI Certified) ITIL Foundation or compliance-focused (CISA/CRISC).
• Exposure to hybrid monitoring (Nagios modern tools like Prometheus Zabbix) or additional platforms (SolarWinds SCOM AlertSite).
• Scripting for automation in regulated environments.

Remote Work :

No

Employment Type :

Full-time