Analyst IT Operations(Monitoring Engineer AlertSite Specialist)

Qualifications :

Mattel India is seeking an experienced Monitoring Engineer with deep expertise in AlertSite (by SmartBear) to ensure 24x7 availability performance and user experience of our digital assetsincluding websites e-commerce platforms APIs mobile apps and internal applications. You will proactively monitor critical systems reduce downtime eliminate false alerts and support rapid incident resolution in a fast-paced global toy and entertainment environment. This role is part of the IT Operations / SRE / Digital Reliability team and requires strong technical skills combined with a customer-focused mindset to deliver exceptional end-user experiences. 

Key Responsibilities 

• Design configure deploy and maintainAlertSite monitorsfor websites web applications APIs (REST/SOAP) and transactions using codeless tools like DéjàClick recorder real browser monitoring and API endpoint imports. 

• Perform synthetic monitoring from global nodes to simulate real-user interactions detect performance bottlenecks availability issues and functional failures before they impact customers. 

• Set up accurate real-time alerts thresholds blackout periods retry logic and multi-location validation to minimize alert fatigue and ensure reliable notifications (via email PagerDuty/Slack integration SMS etc.). 

• Monitor and analyze performance metrics (response time load times SLA compliance error rates) and provide root-cause insights for deviations. 

• Support 24x7 operations: Respond to alerts/incidents in rotational shifts perform initial triage escalate to dev/ops teams and follow incident management processes (ITIL-aligned). 

• Integrate AlertSite with other tools (e.g. ServiceNow Splunk PagerDuty or internal observability platforms) for automated workflows and reporting. 

• Develop dashboards alerts and reports to track SLAs and response times. 

• Integrate AlertSite with automation analytics and ITSM platforms. 

• Analyze synthetic and real-user data to identify trends and performance issues. 

• Maintain SOX-compliant documentation and audit reporting. 

• Collaborate with application and NOC teams to address alerts and incidents. 

• Document processes integrations and best practices for ongoing support. 

• Conduct regular health checks create dashboards/reports for leadership and optimize monitors for cost-efficiency and coverage of Mattels digital ecosystem (e.g. e-commerce sites brand microsites partner portals). 

• Collaborate with DevOps QA application teams and global stakeholders to define monitoring SLAs thresholds and best practices. 

• Participate in post-incident reviews capacity planning and continuous improvement of monitoring strategy. 

• Handle on-call duties as part of the 24x7 support roster. 

Required Skills & Experience 

• 3 yearsof hands-on experience withAlertSite(SmartBear) or comparable synthetic monitoring tools (e.g. Dynatrace Synthetic New Relic Synthetics ThousandEyes Catchpoint). 

• Strong expertise in configuring: 

• Web transaction monitors (real browser playback multi-step journeys). 

• API monitoring (REST/SOAP OpenAPI specs). 

• Private/hybrid locations (InSite) and global public nodes. 

• Alert rules false-positive reduction and integration with incident tools. 

• Solid understanding of web performance concepts: response times page load metrics waterfalls third-party dependencies and user experience optimization. 

• Experience in 24x7 production support environments incident response and on-call rotation. 

• Proficiency in scripting/automation (e.g. JavaScript for custom monitors basic Python/Bash for integrations) is a plus. 

• Familiarity with ITIL processes monitoring best practices and tools like ServiceNow Jira or Splunk. 

• Good knowledge of networking cloud (AWS/Azure/ GCP) APIs and web technologies (HTTP SSL CDNs). 

Preferred Qualifications 

• Certification in AlertSite/SmartBear tools or relevant observability (e.g. Dynatrace Splunk). 

• Experience in retail/e-commerce consumer goods or entertainment industry (monitoring high-traffic sites during launches/seasons). 

• Exposure to mobile app monitoring or real-device testing. 

• Strong analytical/problem-solving skills with attention to detail. 

Remote Work :

No

Employment Type :

Full-time