Campaign Manager

The Role

You will own the end-to-end execution of outbound voice bot campaigns for YuVoice clients from launch to completion. This is an ops-first role. You will keep campaigns running keep stakeholders informed and keep problems from becoming crises. We are looking for someone who thinks from first principles: when something breaks you figure out why before you ask for help.

What You Will Do

• Configure and launch outbound campaigns on the YuVoice platform per client brief
  

• Monitor live campaign health call connect rates attempt throughput answer rates drop rates
  

• Watch for infra signals: telephony trunk health SIP errors ASR/TTS latency spikes queue backlogs
  

• Triage issues fast distinguish a client data problem from a trunk failure from a bot config error
  

• Escalate proactively to the right stakeholder (client POC infra team product) with a clear factual summary of what is wrong and what youve already ruled out
  

• Manage campaign schedules DND filters retry logic and pacing as per client SLA
  

• Maintain a daily campaign status log; flag deviations from expected performance
  

• Coordinate with the client team on list uploads campaign changes and pause/resume requests
  

• Run post-campaign reports: attempts connects dispositions conversion summary
  

What Good Looks Like

• Zero surprise failures you catch issues before the client does
  

• Every escalation has a clear subject: what broke since when what you checked what you need
  

• Campaigns launch on time with correct configurations no rework after go-live
  

• You can explain a call drop trend without being told where to look
  

Who We Are Looking For

Must Have

• 14 years in ops campaign management telecom support or a similar execution role
  

• Comfortable with data can read a basic dashboard spot an anomaly and ask the right question
  

• Strong written communication your escalation messages are clear not panicked
  

• First-principles thinker: you isolate variables you dont jump to conclusions
  

• Ownership mindset you dont wait to be told something is on fire
  

Good to Have

• Familiarity with outbound dialers IVR platforms or telephony basics (SIP trunks ASR)
  

• Prior exposure to BFSI or collections campaign operations
  

• Basic SQL or Excel skills for pulling campaign data
  

• Experience working with client-facing teams under SLA pressure
  

Tools You Will Work With

• YuVoice campaign dashboard and ops console
  

• Telephony monitoring tools (trunk health SIP logs)
  

• Ticketing / escalation tools (Slack Jira or equivalent)
  

• Google Sheets / Excel for reporting
  

Why YuVoice

• You will see the full lifecycle of AI-powered voice campaigns at production scale
  

• Small team your decisions matter from day one
  

• Fast learning curve across telephony AI and enterprise ops
  

• Clear path to senior campaign ops solutions engineering or client success roles