Team Lead, IT Operations Cracow, Poland

Job Description:

Position Summary:

The IT Operations Team Lead will lead a team of IT Help Desk Support Specialists. This role is pivotal in managing and supporting IT Operations by supervising team activities contributing to technical discussions and performing operational tasks as needed.

The successful candidate will be an exceptional leader ready to mentor and develop their team while also diving into technical work to ensure the smooth running of our IT infrastructure and security. This role requires a blend of technical prowess leadership skills and a hands-on approach to IT management.

Responsibilities:

• Lead and manage the assigned IT team

• Perform hiring employee development and mentoring to build a high-performing team.

• Engage in strategic IT planning and execution contributing to global IT initiatives where applicable.

• Oversee IT Operations within his area of responsibility ensuring reliability scalability and security.

• Develop and maintain technical documentation policies and procedures.

• Manage IT equipment lifecycle from procurement to decommissioning.

• Provide hands-on IT Support and guidance for resolving complex issues.

• Stay updated with the latest trends in hardware software and technology; recommend improvements and efficiencies.

• Collaborate closely with colleagues superiors and other stakeholders to align IT strategy with business goals.

Requirements:

• A highly experienced and motivated professional with demonstrated excellence in customer service exceptional communication skills a proactive attitude and strong planning abilities.

• Teamwork skills flexibility and patience

• An open mind towards services and innovation in dynamic environments

• A high degree of security awareness and user friendliness

• Multi-year experience in providing IT Support services

• Progressive knowledge of IT Systems

• Advanced knowledge of Windows and MacOS administration

• Experience in working within Office365/Azure environment and/or the respective products

• Understanding of network best practices.

• IT management and team leadership experience

• Excellent multitasking and organizational skills

• Business fluent in English

Preferred Requirements:

• Virtualization certificates.

• Windows Server certificates.

• Network infrastructure certificates.

• ITIL certificates.

• Other IT related certificates.

Minimum salary: 14583 PLN gross/month

Additional components of our benefits package:

• Comprehensive private medical healthcare

• Remote work options subject to the type of position or project

• The option to join a group private insurance plan (subject to a fee)

• MyBenefit Cafeteria including Multisport

• Annual discretionary bonus subject to both company performance and individual contribution

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

All the information concerning breaches of law during the recruitment process should be reported at Upon request you will be provided with Internal procedure for reporting and following up on breaches of law adopted by the Company based on the Whistleblower Protection Act.

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