Turndown Attendant
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Housekeeping Turndown Attendant is responsible for the daily room Turndown and service requests as assigned by the manager on duty. This task should be completed while being attentive friendly efficient and courteous providing all guests with quality service and a clean and safe environment throughout their stay.
- Employees must always be attentive friendly helpful and courteous to all guests managers and fellow employees.
- Inform management of any guest issues as they arise to ensure a quick recovery.
- Complete daily checklists.
- Report to management any issues with rooms.
- Ensure that public areas guest rooms and back-of-house areas are cleaned to Hotel standards.
- Ensure guest privacy and security by correctly following Hotel procedures.
- Attend pre-shift meetings for Turndown attendants and housemen.
- Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property.
- Monitor and act on special requests as needed; VIPs special needs rooms connecting etc.
- Always be attentive friendly helpful and courteous to all guests managers and other employees.
- Review turndown list and stock caddie to ensure all supplies linen and amenities are available to properly turndown guestrooms. Review list for any special requests.
- Turndown each assigned room per management list.
- Handle items for Lost and Found according to the standards.
- Keep all hallways public areas and closets clean neat swept and vacuumed.
- Prepare housekeeping cleaning cart for next days use.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Review Housekeeping daily information sheets.
- Ensure overall guest satisfaction.
- Other duties as assigned.
Qualifications :
Education & Experience:
- Previous Housekeeping room attendant experience is an asset.
Physical Requirements:
- Medium work - Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
- Regular activities - Standing walking stair climbing stooping kneeling crouching bending crawling reaching.
General Requirements:
- Must be able to effectively communicate with all levels of employees and guests in an attentive friendly courteous and service oriented manner.
- Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. Maintain a warm positive and friendly demeanor always.
- Maintain a great work ethic through hard work and dedication.
- Maintain regular attendance in compliance with Hotel Standards as required by scheduling which will vary according to the needs of the hotel.
- Attend required meetings and training indicated per management.
- Maintain high standards of personal appearance and grooming.
- Cooperate with all departments by being a great team player.
- Must be able to maintain confidentiality of information.
- Must be able to clean the assigned rooms effectively to accomplish the set credit amount per day.
- Must have an eye for details to ensure perfectly cleaned rooms.
- Perform other duties as requested by management.
Additional Information :
- Hourly Wage: Intro rate at $23.07 wage after 6 months period at $24.71 and after 12 months period $32.95
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical dental vision and life insurance.
- Personalized development opportunities across Accors extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
