WATCH COMMAND OPERATIONS MANAGER

ABOUT NEW YORK CITY EMERGENCY MANAGEMENT
New York City Emergency Management (NYCEM) helps New Yorkers before during and after emergencies through preparedness education and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise including individuals assigned from other City agencies.

The Response Bureau is NYCEMs 24/7 operations arm and is responsible for monitoring and responding to incidents across the five boroughs. Response Bureau personnel are the agencys frontline staff for alerting the public and City agencies initiating on-scene NYCEM response and providing ongoing coordination during emergencies. Response also supports interagency coordination and planning for special/planned events throughout the city.

JOB DESCRIPTION
The Watch Command unit operates 24/7 monitoring citywide radio frequencies; local national and international media; and weather forecasts. They function as the central notification point for NYC transmitting notifications to agencies and Notify NYC messages. Watch Command serves as a dispatch and operations center for the agency dispatching Citywide Interagency Coordinators providing requested logistical and coordination support and providing situational awareness updates to City agencies on ongoing incidents. Within Watch Command the Public Warning Unit issues Notify NYC messages and Wireless Emergency Alerts to alert the public about emergencies inclement weather major disruptions and other impactful information.

Reporting to the Director of Watch Command with latitude for independent initiative and judgment the Watch Command Operations Manager is responsible for providing strategic administrative and operational support to the Watch Command Unit. This role involves actively monitoring citywide incidents and ensuring timely response actions while also supporting the units core mission of maintaining situational awareness across New York City.

Duties and Responsibilities:
The duties are as follows:

Supervisory Responsibilities:
-Supervises up to 15 staff members and delegates work to support division strategic priorities; manages workload and stress levels through listening schedule flexibility and redistribution of work where appropriate.
-Oversees staff daily operations including scheduling timekeeping and overtime management.
-Trains staff on the operations of the unit monitoring individual performance; sets annual goals with staff and monitors progress toward goals and other deliverables.
-Drives professional career development of unit staff coaching and encouraging training
-Creates assists with and participates in employee professional development initiatives including unit-based training and agency drills and exercises.

Operational Responsibilities:
-Provides guidance and managerial oversight to unit personnel during daily public safety incidents that adversely impact New York City and require a multiagency response including but not limited to confirming the scope and nature of incidents ensuring that agency notifications are performed analyzing information from multiple sources preparing reports for dissemination to Executive Staff and senior officials of the City and interfacing with the Citys Emergency Operations Center (EOC);
-Develops reports and program data summaries for senior/executive staff.
-Ensures all aspects of day-to-day Unit Operations are addressed operational and administrative issues are identified corrected and contingencies are in place to ensure operational continuity.
-Develops and maintains the units approach to quality assurance and quality control auditing incidents and ensuring staff are meeting benchmarks for success.
-Ensures the units Continuity of Operations Plan remains operational and tested regularly.
-Implements new operational or administrative policies and procedural guidelines standard operating procedures newly deployed equipment systems and emerging technologies.
-Coordinates with members of the NYCEM Response Bureau management team to ensure that Watch Command operations and activities are seamlessly integrated with those of the Public Warning Unit and Field Response Unit ensuring partner units are operating cohesively and effectively.
-Offsets work hours when necessary to ensure 24-hours managerial unit coverage and oversight during large-scale emergencies and/or major incidents.
-Serving as a Watch Command Supervisor on a contingent basis to fill critical staffing gaps including during non-business hours.
-Other duties as assigned by the Assistant Commissioner of Response or Director of Watch Command.

Unit Oversight and Leadership:
-Assists the Director with developing and/or maintaining a unit strategic plan.
-Recognizes and encourages team-supportive actions and behaviors collaboration cooperation and activities contributing to others success; fosters an inclusive team culture.
-Produces clear appropriate and well-written materials for the unit; communicates clearly and effectively; models integrity with honest and transparent communication even in challenging situations.
-Fosters increased knowledge of the units work across the agency and encourages the unit to recognize and support the work of other units and divisions.


*Work Schedule:
The selected candidate will be assigned to work a Monday to Friday administrative-based schedule that may include a reporting time that falls within non-business hours and will be subject to reassignment to other shifts during emergencies or as dictated by the agencys needs. This role is overtime eligible and sometimes requires work during non-business hours when there are ongoing emergencies needs for operational support and/or coverage gaps.


**PLEASE NOTE THE FOLLOWING:

- Candidates with less than two years of City service would be eligible for the low end of the range.

- Funding This position is supported with a federal Emergency Management Performance Grant (EMPG) through 9/30/2025 with the possibility of an extension; the employee will be responsible for training requirements associated with this grant.
- Candidates must be authorized to work in the United States without employer support to be eligible for selection. Note that NYCEM does not participate in eVerify which is required for the reauthorization of some visas.
- The selected candidate will be required to be in person in the office location three days per week with exceptions for extenuating circumstances.
- For this position the Special Note below in the Minimum Qualification Requirements does apply.
- IN ORDER TO BE CONSIDERED FOR THIS JOB PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.

PREFERRED SKILLS

-Proven leadership capabilities
-Strong interpersonal and supervisory skills
-Ability to work in dynamic high-stress environments
-Strong writing and communications skills
-Strong analytical skills
-Strong project management skills
-Experience with public safety communications systems
-Prior Watch Command or other public safety experience
-Familiarity and proficiency in operating with emerging technologies
-Proficiency with Microsoft Office applications (Word Excel Access and PowerPoint)
-Proficiency with GIS (geographic information systems) helpful

In addition the selected candidate will be able to demonstrate a proven ability in the following areas from the agencys performance management model:

Competencies:
oKnowledge possesses appropriate subject matter expertise.
oWork Ethic and Productivity produces consistently high quality accurate and on-time deliverables; takes responsibility is dependable and accountable and follows through; is responsive to requests from leadership.
oStrategic Problem Solving and Innovation is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
oEffective Communication communication is clear precise and timely; understands their audience and display confidence in delivering their message.
oTeamwork encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.

**Studies have shown that women people of color and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge skills education and experience to meet qualifications. If you are interested in applying we encourage you to think broadly about your background and skill set for the role.**

EMERGENCY PREPAREDNESS SPECIAL - 94612

Qualifications :

1. A four-year high school diploma or its educational equivalent approved by a states department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management fire police or military service public safety public health public administration urban planning engineering or another specialized area to which the appointment is to be made; or

2. A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in 1 above; or

3. A masters degree from an accredited college in emergency management public administration urban planning engineering economics political science the physical sciences or related field and one year of satisfactory full-time professional experience in the areas listed 1 above at least two years of which must have been in one of those areas or another specialized area to which the appointment is to be made.

4. Education and/or experience equivalent to 1 2 or 3 above. However all candidates must have a four-year high school diploma or its educational equivalent.

Special Note:
To be eligible for placement in Assignment Level II individuals must have after meeting the minimum requirements one additional year of professional experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time