CSCM-Operational Planner (Sustaining Team) Tainan

Tainan City - Taiwan

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

This role is responsible for conducting executing and continuously improving operational planning and logistics activities to support Customer Service operations at customer sites.

The planner works independently on processes with strong dependencies on other functions such as Customer Service Warehousing Logistics IT systems and external vendors. The role requires a solid understanding of end-to-end supply chain processes and the ability to translate demand and operational constraints into executable plans.

Key Responsibilities:

Operational Planning & Execution

Collect analyze and forecast material demand; translate demand into operational plans for material planning delivery and availability to support Customer Service at customer sites.
Develop and maintain operational plans considering resources local constraints infrastructure and regional requirements.
Execute plans and ensure timely delivery return and movement of materials between local warehouses and customer sites.
Coordinate Order Management activities in ERP systems (SAP) ensuring accurate execution for internal and external execution parties.
Actively respond to and oversee emergency and urgent orders including escalation handling and follow-up.

Stakeholder & Vendor Management

Serve as the main point of contact for the local Customer Service (CS) organization on material and logistics topics.
Communicate directly with internal stakeholders to ensure requirements are clearly understood aligned and fulfilled end-to-end.
Actively manage relationships with external logistics providers freight forwarders and vendors to ensure demand fulfillment.
Maintain effective collaboration with stakeholders at peer level and be able to convince TL/GL-level stakeholders on complex topics such as process improvements or conflicting priorities.

Issue Resolution & Escalation Management:

Monitor daily operations and follow up on escalations related to material availability quantity mismatches delivery issues or system deviations.
Resolve operational issues by performing root cause analysis and drive preventive actions to avoid reoccurrence.
Communicate issues and resolutions clearly to relevant operational departments.

Data Reporting & Analytics:

Collect interpret and analyze data from multiple sources to support operational steering reporting and deep-dive analyses.
Monitor performance with stakeholders and identify opportunities for improvement using data-driven insights.

Systems Tools & Continuous Improvement:

Work with established operational planning systems and tools (e.g. SAP Excel Power BI Spotfire).
Identify data inputs planning parameters and system limitations; report issues and drive enhancements of existing tools and processes.
Lead or contribute to continuous improvement initiatives including medium-sized improvement projects (e.g. Lean / A3 methodology).
Drive projects to further develop end-to-end logistics and supply chain processes.

Team Contribution:

Act as a mentor for junior colleagues sharing knowledge of processes systems and best practices.
Take ownership of assigned topics and support other team members when needed.
Perform other relevant assignments according to business needs.

Education & Experience:

Masters degree or Bachelors degree with equivalent working and thinking level in Supply Chain Management Industrial Engineering Business Administration or related fields.
35 years of experience in operational planning supply chain logistics or warehouse operations preferably within a large international company.
Hands-on experience with operational planning processes tools and execution environments.
Experience in customer interaction and stakeholder relationship management is a strong advantage.
Experience in warehouse operations and freight forwarding is a plus.

Skills & Competencies:

Strong knowledge of ERP systems; SAP experience is preferred.
Advanced data analysis skills (e.g. Excel Power BI Spotfire planning tools).
Solid understanding of supply chain complexity and operational dependencies.
Strong interpersonal and communication skills; able to explain decisions and trade-offs clearly.
Structured problem-solving mindset with the ability to manage high dynamics while bringing structure.

** This role will require regular meeting with customer.**

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This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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This role is responsible for conducting executing and continuously improving operational planning and logistics activities to support Customer Service operations at customer sites.The planner works independently on processes with strong dependencies on other functions such as Customer Service Wareho...