Service Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Location:
Brisbane Queensland AustraliaJob ID:
R0123142Date Posted:
Company Name:
HITACHI ENERGY AUSTRALIA PTY LTDProfession (Job Category):
Sales Marketing & Product ManagementJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity:
Implement Service sales strategy to profitably achieve qualitative and quantitative targets for life cycle management service products and solutions. Develop the Service team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction leading to Service growth locally at the respective local unit level. Lead the local unit Service team and be responsible to achieve performance targets and to optimize the utilization of service resources focusing on delivering timely high-quality cost-effective service offerings solutions and projects for customers. Achieve targets through effective planning and allocation of resources in accordance with standard processes procedures and Health and Safety policies.
How you will make an impact:
You will create plans and implement service sales strategy by increasing the installed base (IB) penetration promote value add service product offerings supporting Life Cycle Management (LCM).Achieves service sales volume by ensuring the team sells entire service portfolio participates in negotiations of project contracts to secure service sales volume drive implementation of the Service strategy ensure corresponding plans are implemented consistently in the Service organization through collaboration with other businesses and hub.
You will generate Service sales lead and develop new market opportunities by utilizing market trend information identifying and exploring potential new service portfolios take a One Hitachi approach to leverage other colleagues portfolios prepare Service offerings based on customer need and in coordination with the local OU Sales Manager monitor sales proposals tenders and follows up proposal statistics communicate contract details in accordance with Hitachi Energy offering and strategy manage administrative sales processes.
You will be responsible for feedback on sales development planning of resources for service sales activities and the current status of the market collaborate with BU Hub and account teams to position different service offerings evaluate and shares relevant information on installed base data sales leads customers and competitors solutions and marketing trends with the team run the day to day Service business activities to ensure profitable growth and improvement of Service productivity implement agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
You will ensure planning and execution of various Service activities carried out both off and on site drive and monitor Service execution with respect to the agreed terms of schedule quality cost margin and customer satisfaction drive continuous service productivity improvement activities in the Service team utilize efficient business tools to streamline Service processes and applications to support the customer ensure the transfer of Service findings to the product/system local units for improvement of their offerings. You will ensure that the service team is properly organized resourced and supervised ensure all Field Service team members are certified in line with global certification and local regulations revie competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them responsible for warranty management of the OU warranty portfolio attend participate in and approves Operations to Service handover project Stage Gate meetings.
You will assess warranty claims raised by customers and ensure that claims are accurately classified as warranty or non-warranty fulfil Hitachis contractual warranty obligations where claims are classified as warranty establish long term customer relationships with key customers and decision makers by understanding the requirements regulations and exhibiting high expertise in technical solutions and products build sustainable customer relationships to ensure local client growth satisfaction and retention ensure customer satisfaction issues are registered and responded to by team drive consistent development of process and practice based on customer feedback (Transactional Net Promoter Score (T-NPS)).
You will ensure that area of responsibility is properly organized staffed skilled and directed guide motivate and develop direct and indirect reports within HR policies improve service availability provides training and develops capabilities and competencies Is responsible for health and safety of the local Business Unit/ Service team enforce a Service safety and integrity culture throughout the Service team ensure compliance with Hitachi Energys health safety and environmental directives and ensures instructions and regulations are implemented well within the team (including subcontractors) while monitoring and reporting progress and results assess risks and safety hazards and implements actions to ensure people and equipment safety.
You will ensure compliance with Group health safety and environmental directives ensure instructions and regulations are implemented well within the team (including subcontractors) while monitoring and reporting progress and results assess risks and safety hazards and implement actions to ensure people and equipment safety.
Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
Bachelors degree Engineering or alternative. Tertiary equivalent or Electrical / Mechanical Trade Certificate.
More than 10years Electrical Service and Maintenance Management experience.
Proficient with MS Word Excel and demonstrated planning and people management skills.
Proficiency in English communication.
More about us:
At Hitachi Energy Australia we offer you:
Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
International working environment and empowering working culture.
On Job Training will help you to grow and enhance your skills.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Manager
Key Skills
About Company
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