Inside Sales End Customer (Bilingual)

Description -

Job Summary
The inside sales rep (ISR) is a critical part of the account team. Working closely with an outside Account Executive (AE) the ISR will help support the selling motion for HP hardware and solutions by owning the quoting process customer roll outs and assisting with pipeline management. Additionally the ISR is responsible for selling products such as peripherals and headsets into named accounts. Fluent in French and English is a requirement for this role covering Enterprise cusotmers in Quebec.

Responsibilities

Develops a solid understanding of the organizations offerings key features and benefits to effectively communicate value propositions to potential customers.
Provides product configurations and pricing tailored to the customer requirements

Identifies and qualifies potential leads gathering relevant information and documenting details in the CRM system.
Participates in promotion campaigns effectively conveying special offers discounts and promotions to potential customers.
Collaborates with internal teams such as marketing and customer support to ensure seamless customer experiences.
Applies standard policies for following up on customer inquiries providing accurate information and addressing concerns.
Strives to achieve daily weekly and monthly performance targets including call quotas and lead generation goals.
Contributes to pipeline management and maintains accurate and up-to-date records of customer interactions conversations and outcomes.
Participates in training sessions to enhance product knowledge sales skills and customer service techniques.



Education & Experience Recommended
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience preferably in inside sales or tele sales or a related field.

Preferred Certifications
Certified Inside Sales Professional (CISP)

Knowledge & Skills
Business Development
Business Planning
Business To Business
Cold Calling
Consultative Selling
Cross-Selling
Customer Relationship Management
Inside Sales
Marketing
Merchandising
Outbound Calls
Phone Sales
Product Knowledge
Sales Process
Sales Prospecting
Sales Strategy
Salesforce
Selling Techniques
Telemarketing
Upselling

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal