Customer Success Specialist

Job Description

• Digital / Saas Solutions for Real Estate agency clients.

• Deliver product demos / training for clients pre and post onboarding.

• Hybrid working team-based commission and multiple career pathways.

Company Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

About Domain:

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia including the Domain Allhomes and Commercial Real Estate (CRE) 2025 Domain became part of CoStar Group (NASDAQ: CSGP) a global leader in commercial real estate information analytics online marketplaces and 3D digital twin technology. Together Domain and CoStar Group is dedicated to digitising the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

About the Role

As a Customer Success Specialist and reporting to an experienced Customer Success Leader you will develop deep product mastery to become the primary specialist for our flagship platforms: the market-leading Real Time Agent and our bespoke real estate proposal tool Engage. Maintaining pre and post-sale relationships you will provide in-person and virtual product training to our Real Estate Agency customers to ensure the products are well integrated and help to ensure that product roadmap features are aligned to customer needs and desires.

Sitting within a close-knit and long-standing team this is a unique opportunity to work on exciting and ever-changing products in an environment of dynamic online collaboration that welcomes new ideas.
With such wide-reaching platforms you will have wide visibility and career opportunities across the Domain ecosystem.

Why Join Us:

Were the right-sized business for you to make a real impact with a workplace culture where you can be you. Theres so many perks! Heres some of the favourites

• Work from home flexibility - 3 days in the office per week.

• Up to 20 weeks paid parental leave for primary carers.

• Wellbeing Leave.

• Novated leasing through Autopia.

• Leadership development programs LinkedIn Learning and more.

• Regular social events including our famous Innovation Days and annual BBQ!

In a typical day you can expect to:

• Provide product training to explain functionality and ensure that solutions are well-integrated into our clients businesses.

• Manage relationships at every stage from planning design and delivery through to ongoing projects such as rebrands.

• Onboard new branches within our client businesses and ensure smooth integrations.

• Conduct webinars plan and deliver roll-outs of product updates to explain new features.

• Answer customer questions on product features and work with internal teams to troubleshoot any tricky problems.

• Assist with retention of valuable customers at the renewal stage and collaborate with the Solutions Leaders and wider sales teams to service customers at scale.

• Anaylse data to identify risks and opportunities for sales.

• Facilitate the sharing of client feedback to Sales Marketing and Product teams to understand opportunities for product improvements - ensuring that product features are aligned with customer needs.

Our Ideal Person:

ESSENTIALS:

• Proven experience within the Real Estate industry or the SaaS sector.

• Excellent customer service and relationship building skills

• Proven ability to embed products and services at customer level

• Strong written and verbal communication skills

• Ability to organise prioritise meet deadlines and work well in a fast-paced environment.

• Demonstrate business and commercial acumen and financial awareness

• Strong problem solving and analytical skills with ability to provide solutions that are aligned with the clients needs

• Tech-savvy with accurate administrative skills

NICE TO HAVES:

• Experience with Real Estate software specifically.

Whats Next

Well give your application the thoughtful attention it deserves and get back to you as soon as possible. If theres a match one of our recruitment consultants will reach outso keep your phone handy! Were genuinely excited about the chance to work together and make a meaningful impact.

Apply now to help us drive progress in diversity equity and inclusion. We are devoted to fostering a diverse and supportive work environment and warmly welcome applications from Aboriginal and Torres Strait Islander peoples. If you have any accessibility needs or require accommodations during the application process please let us know and we will ensure you receive the support you need.

Equity Diversity & Inclusion

Domain Group is enthusiastically and unapologetically committed to fostering an equitable inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences including people with disability and people of all ages ethnicities cultures (including Aboriginal and Torres Strait Islander Peoples) faiths sexual orientations and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process were here to support. If you wish to receive this job advertisement in an accessible format or have a confidential chat about workplace adjustments please contact our Equity Diversity and Inclusion team at or leave a message onand we will get back to you.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing