Principal Strategic Initiatives Lead, Customer Success Center of Excellence, AWS Specialist and Partner Organization

The Customer Success Center of Excellence (CS COE) is seeking a Strategic Initiatives Lead to drive business expansion and shape the next phase of our customer success strategy across multiple AWS domains.

This role focuses on translating customer insights engagement data and market signals into clear strategic recommendations that guide organizational evolution customer value realization and AWS revenue growth. The Strategic Initiatives Lead will analyze feedback engagement patterns and performance metrics to identify expansion opportunities across AWS technology domains with plans to broaden scope over time.

The ideal candidate is a structured thinker who excels at solving complex analytical problems building strategic models and synthesizing diverse data sources into compelling narratives that drive business decisions. This person will work closely with leadership to develop monetization strategies and partner/customer payment/incentive models. The candidate should have a track record of managing multiple concurrent strategic initiatives with competing priorities and a demonstrated ability to drive initiatives from concept to execution with measurable business outcomes.

This is a highly analytical and strategic role that requires strong problem solving skills judgment intellectual curiosity and the ability to convert complex information into actionable insights for senior leaders.

Key job responsibilities
- Translate customer and partner insights engagement data adoption metrics and feedback into strategic recommendations that identify beachhead opportunities and business expansion opportunities across AWS domains
- Develop monetization strategies and partner/customer payment/incentive models
- Build analytical frameworks service impact models and evaluation tools that help leadership assess strategic opportunities prioritize business expansion initiatives and optimize resource allocation across customer segments and domains
- Structure ambiguous strategic questions about business expansion and revenue generation into clear analytical problems then synthesize quantitative analysis and qualitative insights into strategic narratives that support executive decision-making
- Develop high-quality strategy documents executive presentations and analytical narratives for leadership reviews external speaking engagements conferences and customer forums
- Influence C-level executives and cross-functional leadership teams while navigating complex organizational structures to drive strategic alignment on business expansion initiatives
- Manage relationships with external partners and stakeholders to support monetization and revenue strategies
- Manage multiple concurrent strategic initiatives with competing priorities across different AWS domains

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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- Experience assessing complex data sets and developing recommendations based on assessments
- 7 years of experience in strategy management consulting analytics or business strategy roles in a B2B high-tech environment
- Experience building analytical models that inform business expansion monetization strategies or resource allocation decisions
- Understanding of partner ecosystem dynamics and channel business models
- Familiarity with customer success metrics and value realization frameworks (Time to Value adoption metrics ROI measurement)

- Experience producing executive-level written materials and presenting to executive audiences
- MBA or Advanced degree
- Management consulting experience (McKinsey BCG Bain or equivalent strategy consulting firms)
- Experience developing monetization strategies or revenue models for customer success or professional services organizations
- Experience with AWS services cloud technology business models and SaaS environments
- Demonstrated ability to identify opportunities across multiple product domains while working in ambiguous fast-paced environments with minimal direction

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Mountain View - 210200.00 - 284300.00 USD annually
USA WA Seattle - 182800.00 - 247300.00 USD annually