Technical Writer
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Job Location:
Saint Charles, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who We Are
Newberry Group is a performance-driven government services and solutions firm that provides security compliance program governance consulting and customized solutions for public sector clients nationwide.
The strength of our company is a direct reflection of our highly skilled and talented workforce.
Job Summary
We are seeking adetail orientedand highly organizedTechnical Writertosupport the Application Sustainment and Production Support Operations team within the Rural Developmentmission areaat the Department of Agriculture (USDA).The ideal candidate will have experience creating clearaccurate anduser-friendlydocumentation for technical and operational audiences. This role plays a key part in ensuring that system knowledge processes and procedures arewell documentedand easily accessible.
Location
This is a full-timetelecommutingrole. The applicant mustresidein the United States andbeeligible to obtain a Public Trust clearance.
Responsibilities and Duties
Develop andmaintaintechnical documentation including system manuals support guides SOPs runbooks troubleshooting instructions and knowledgebase articles.
Partner with application sustainment and production support teams to document workflows configurations deployment processes and operational procedures.
Translate complex technical concepts into clear concise andaccuratematerials suitable for both technical and nontechnical audiences.
Support documentation needs related to incidents change management production releases and system enhancements.
Ensure documentationremainsup to date following upgrades configuration changes or process improvements.
Organize andmaintaindocumentation repositories ensuring version control accessibility and alignment with organizational standards.
Assistin creating training materials presentations and onboarding documentation for new tools processes or applications.
Review existing materials and recommend improvements to clarity structure completeness and consistency.
Collaborate across teams to gather information through interviews meetings and technical research.
Support audit and compliance activities by ensuring documentation meets required standards.
Basic Qualifications and Skills Required
Bachelors degree in Technical Writing Communications Information Systems Computer Science or a related field; or equivalent practical experience.
24 years of experience as a Technical Writer preferably within IT operations production support or application sustainment environments.
Strong ability to understand and document technical information systems and processes.
Proficiencyin writing editing and formatting technical documents.
Experience using documentation and collaboration tools (e.g. Confluence SharePoint Word Visio).
Strong organization skills with attention to detail and version control.
Excellent communication and interpersonal skills with the ability to work closely with technical subjectmatter experts.
Ability to manage multiple documentation projects and meet deadlines.
Preferred Qualifications and Skills (not mandatory)
Experience with ITIL or IT Service Management environments.
Familiarity with incident problem or change management processes.
Basic understanding of system architectures APIs integrations or cloud environments.
Experience documenting production support workflows or runbook instructions.
Ability to create diagrams flowcharts or visual representations of processes.
Benefits and Perks
In addition to competitive wages Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options dental and vision coverage personal time off paid holidays paid parental leave telecommuting if available retirement savings accounts (Pre-Tax and Roth) flexible and dependent care savings accounts life insurance long and short-term disability coverage tuition and training reimbursement employee assistance program and more.
The Newberry Group Inc. is an Equal Opportunity Employer EEO/AA/Disability/Veterans.
Required Experience:
Manager
Key Skills
About Company
Newberry Group provides comprehensive professional services and IT solutions that optimize operations, minimize risk and deliver measurable business value. SEE WHY CLIENTS CHOOSE US > Established in 1996, Newberry Group has set out to create something altogether different: meeting the ... View more
