Library Technical Assistant II
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
UCF Libraries:
The UCF Libraries enhance student success and faculty excellence through a dynamic network of libraries and information professionals. Serving the UCF community across multiple campuses including the flagship John C. Hitt Library we provide seamless support services essential resources and cutting-edge technology to optimize research and visibility. Our mission is to empower and collaborate with our community to promote academic success research creativity and lifelong learning.
Our forward-thinking organizational structure is designed to maximize impact:
Academic Engagement: Partnering with students faculty and the community.
Administrative Services: Offering comprehensive financial physical and talent support.
Resources & Discovery: Curating and optimizing access to vital content.
Digital Strategies Impact & Visibility: Leveraging technology and elevating the research enterprise.
At the UCF Libraries you will be part of a team dedicated to innovation curiosity and enhancing academic leadership and student achievement. Ready to make your mark in our modern and innovative environment Discover more at .
The Opportunity:
Under supervision of the LibTech Library Technical Supervisor the Library Technical Assistant II (LTA II) is responsible for the operation of the LibTech public service desk weekdays and evenings such as providing support for library IT operations including technology studios public PCs and technology equipment checkout. At the LibTech desk the LTA II will prepare troubleshoot and provide demonstrations on equipment circulated at the desk. The Library Technical Assistant II will also provide basic to intermediate technology assistance to patrons.
Responsibilities:
Use the Alma Library Services Platform (LSP) to process all material and material requests.
Field basic technology complaints and questions. Handle escalated situations and file incident reports.
Inspect and maintain technology materials for damage and proper operation. Research repair solutions. Communicate extended equipment issues to the supervisor.
Assist with the hiring training supervising and evaluating of student assistants working the LibTech service desk.
Provide advanced instruction and support on Microsoft Office public scanners microform scanners and public printing.
Assist in department projects such as LibTech inventory labeling maintenance and repairs. Assist with website updates digital signage creation and creation of documentation.
Log statistics for desk questions and duties performed.
Other duties as assigned.
Minimum Qualifications:
High School Diploma or Equivalent and 2 years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
Strong customer service skills with experience assisting in a public-facing service-oriented environment including handling questions concerns and routine requests professionally.
Experience providing basic technology support including assistance with public computers printers and common software applications.
Familiarity with preparing demonstrating and supporting loanable technology or equipment with the ability to explain use clearly.
Strong problem-solving skills with experience thinking quickly and effectively in a service desk or customer support setting.
Additional Application Materials Required:
Please include a Cover Letter and Resume as part of your application. When applying please have all your documents ready to upload at the same time. Once the submission process is finalized the system does not allow applicants to submit additional documents later.
Special Instructions to the Applicants:
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
Are you ready to unleash YOUR potential
As a next-generation public research university and Forbes-ranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 12 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks!UCF offers:
Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
Paid time off including annual and sick time off and paid holidays
Retirement savings options
Employee discounts including tickets to many Orlando attractions
Education assistance
And moreFor more benefits information view the UCF Employee Benefits Guide.
Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
University Libraries - OperationsWork Schedule
Monday - Friday; 10:00 AM- 7:00 PMType of Appointment
RegularExpected Salary
$17.64 to NegotiableJob Posting End Date
0AMVeterans Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans Preference please visit a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position please call or email .
For general application or posting questions please email .
Required Experience:
Junior IC
Key Skills
About Company
UCF is unleashing the potential of students & faculty. UCF is one of America's best colleges for academics, research, impact & value. Main campus: Orlando.
