Applications Support Engineer
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Job Location:
Saint Charles, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who We Are
Newberry Group is a performance-driven government services and solutions firm that provides security compliance program governance consulting and customized solutions for public sector clients nationwide.
The strength of our company is a direct reflection of our highly skilled and talented workforce.
Job Summary
We areseekinga motivated anddetail-orientedApplications Support EngineertosupporttheApplication Sustainment and Production Support Operations teamwithin the Rural Developmentmission areaat the Department of Agriculture (USDA). The ideal candidate will have 24 years ofhands-onexperience supporting enterprise applications troubleshooting production issues and ensuring the stability and reliability ofbusiness-criticalsystems. This role is perfect for someone who thrives infast pacedenvironments enjoysproblem-solving and is committed to deliveringhigh qualitysupport.
Location
This is a full-timetelecommutingrole. The applicant mustresidein the United States andbeeligible to obtain a Public Trust clearance.
Responsibilities and Duties
Provide daytoday application sustainment and production support forclientsystems ensuring high availability and performance.
Monitor application performance logs and alerts;identifyand resolve issues proactively.
Respond to and troubleshoot incidents service requests and problem tickets within established SLAs.
Collaborate with developers operations and infrastructure teams to diagnose root causes and implement longterm fixes.
Support deployments configuration updates and routine maintenance activities across multiple environments (DEV TEST STAGE PROD).
Assistin validating application functionality after deployments or system changes.
Document technical procedures support guides troubleshooting steps and known issues.
Participate in oncall rotation for critical production issues as needed.
Support continuous improvement efforts byidentifyingopportunities to streamline processes and enhance operational efficiency.
Ensure that tickets changes and documentationcomply withorganizational standards and production control processes.
Basic Qualifications and Skills Required
Bachelors degree in ComputerScience Information Systems Engineering or related field; or equivalent experience.
24 years of experience providing application support production support or application sustainment in an enterprise environment.
Strong troubleshooting skills with the ability to analyze logs reproduce issues and isolate root causes.
Experience supporting applications running on Windows and/or Linux environments.
Familiarity with ITSM tools for incident problem and change management.
Basic understanding of SQL for querying and analyzing data in support of issue resolution.
Ability to read and interpret application logs error messages and system diagnostics.
Solid communication skills with the ability to interact with both technical and nontechnical users.
Strong organizational skills and the ability to prioritize competing demands.
Preferred Qualifications and Skills (not mandatory)
Experience with API integrations web services or middleware technologies.
Exposure tocloud-basedplatforms (AWS Azure Salesforce etc.).
Familiarity with CI/CD pipelines or DevOps environments.
Basic scripting experience (PowerShell Bash or Python).
Understanding of Agile orITIL-alignedpractices.
Benefits and Perks
In addition to competitive wages Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options dental and vision coverage personal time off paid holidays paid parental leave telecommuting if available retirement savings accounts (Pre-Tax and Roth) flexible and dependent care savings accounts life insurance long and short-term disability coverage tuition and training reimbursement employee assistance program and more.
The Newberry Group Inc. is an Equal Opportunity Employer EEO/AA/Disability/Veterans.
Required Experience:
Manager
Key Skills
About Company
Newberry Group provides comprehensive professional services and IT solutions that optimize operations, minimize risk and deliver measurable business value. SEE WHY CLIENTS CHOOSE US > Established in 1996, Newberry Group has set out to create something altogether different: meeting the ... View more
