IT Technician, Community Coordinator

Montreal - Canada

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

SYSTRA Canada is part of the SYSTRA group an international consulting and engineering group a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions whether for passengers or goods: feasibility studies of building a new railway line increasing the capacity of the existing infrastructure privatization of a railway.

Context

SYSTRA Canada is strengthening its local IT team for a multientity joint venture supporting 150 project-dedicated staff. Reporting to the local IT Manager and aligned with the SYSTRA Canada IT Division the role strictly applies Group DSI/Cybersecurity policies and standards. The holder combines L1L2 technician duties with onsite coordination in a multientity environment.

Missions/Main Duties

L1L2 support for Windows/M365 via ServiceNow/iTop; enforce DDSI/Cyber policies (MFA Conditional Access least privilege DLP); meet priorities/SLA; maintain KEDB;
Endpoint and asset management: prepare/deploy managed builds per Group standards; install/configure approved software; keep inventory/CMDB and documentation current; execute MACD; support patching and EDR campaigns.
Local coordination: weekly planning daily standups triage emergencies with the IT Manager; orchestrate microdeployments and user comms within change windows.
Interface and governance: act as local operational PoC with Project Platform/IT Directorate/Cyber; track changes releases and security controls; prepare audit evidence; manage risks/escalations; use ServiceNow to coordinate assets/projects/changes.
Quality reporting and capacity: deliver a monthly dashboard (SLA/SLO satisfaction ticket volume/type MFA/Conditional Access/patching compliance KEDB quality); drive corrective actions; alert if coordination load >40% or trigger thresholds are reached.

Profile/Skills

Education: DEP or DEC in IT (or equivalent experience).
Years of experience: 36 years in L1L2 IT support within a structured Windows/Microsoft 365 environment (ITSM security policies) ideally across multisite or multientity settings. Operational coordination experience (planning reporting technical committees) is a plus.
Technical skills:

ServiceNow iTop (ITSM/CMDB): proficient in ticket lifecycle asset/configuration management change coordination microdeployments and reporting.
Windows 10/11 and M365/Teams/SharePoint: deployment baseline hardening troubleshooting and firstlevel administration.
Active Directory and Entra ID (Azure AD): accounts/groups licensing MFA and Conditional Access; enforcement of least privilege.
VDI (Citrix/VMware/AVD): L1 support for access profiles peripherals; clear documented escalation.
Enduser networking and endpoint security: basics in LAN/WiFi/VPN network printing; participation in patching/EDR; Intune/MDM PowerShell and advanced Excel are assets.

Personal and soft skills:

Strong service mindset; priority and urgency management aligned with SYSTRA Canada IT Division objectives.
Autonomy initiative local leadership; crossteam collaboration (local IT Manager Project coordination/team partners).
Clear communication in French and English; pedagogy diplomacy and confidentiality.
Rigour organization analytical mindset; strict adherence to IT Directorate processes and Group cybersecurity requirements.

SYSTRA Canada is committed to having a diverse and inclusive workforce. We are an Equal Opportunity Employer that values applications from all and offers employment equity based on the merits and abilities of candidates and personnel.

Note: In this description the masculine gender is used for easy reading purposes and includes the feminine.

We use AI-enabled tools in our recruitment platform (iCIMS) for tasks like resume parsing and candidate matching. These tools do not make hiring decisions; all applications are reviewed by a human recruiter and final decisions are made by our hiring team.

For questions about our hiring process or AI tools please contact

Required Experience: