Pharmacy Administrative Assistant VFP

The Pharmacy Administrative Assistant provides on-site administrative and operational support to our Fertility pharmacy team. This role serves as the first point of contact for in person pick up patients incoming calls registered providers and vendors triaging and directing inquiries to the appropriate pharmacist technician or department. The assistant also supports patient data entry billing workflows and light logistics tasks including medication packing and local deliveries.

This is a multi-functional support role designed to assist the Operations Billing and Logistics teams with day-to-day tasks that keep the pharmacy running efficiently.

What you will be doing:

• Answer and triage incoming phone calls from patients registered providers clinics and vendors; direct calls to the appropriate pharmacist technician or team member.

• Take accurate messages document callback requests and follow up to ensure timely resolution.

• Greet and assist walk-in patients delivery personnel and visitors in a professional and courteous manner.

• Manage call logs and maintain organized communication records.

• Enter new patient demographics prescription information and provider data into the pharmacy management system accurately and completely.

• Assist with insurance verification eligibility checks and prior authorization follow-ups as directed by the operations team.

• Support billing workflows including data entry for claim submissions payment posting and claim correction documentation.

• Maintain organized patient files in compliance with HIPAA regulations.
  Assist the logistics team with packing fertility medications for shipment or local delivery including proper labeling and documentation.

• Receive incoming shipments verify contents against purchase orders and put away inventory.

• Maintain inventory of office supplies shipping materials and general pharmacy supplies; reorder as needed.

• Assist with general office upkeep filing scanning faxing and other administrative tasks as assigned.

What you need to do this job:

• Minimum of a High School Diploma or GED is required

• Minimum of 1 year of administrative clerical or medical office experience.

• Pharmacy Technician License is preferred

• Strong attention to detail and ability to handle sensitive patient information in compliance with HIPAA.

• Comfortable operating a multi-line phone system and triaging calls in a professional manner

• Proficiency with basic computer applications: email Microsoft Office/Google Workspace and data entry systems.

• Ability to lift and carry up to 30 lbs (packing shipping and receiving duties).

• Strong verbal and written communication skills.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.