Benefits Operations Manager South America
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
Please attach your résumé in English.
Hybrid: for this position is required to be on site 3x/week
The Role
As Benefits Operations Manager South America you will lead the end-to-end operational delivery of General Motors benefits programs across South America ensuring a seamless experience for employees retirees and their eligible dependents. You will be responsible for key markets including Brazil Colombia Peru Chile Argentina and others.
You will oversee the day-to-day administration of healthcare and Primary Health Clinic (PHC) insurance and other local benefits programs manage a portfolio of external vendors and drive strong governance compliance and continuous improvement in partnership with regional and global Total Rewards HR Labor Relations and Finance teams.
You will collaborate and influence stakeholders on benefits operations performance risks and strategic operational initiatives (e.g. RFPs support tax reform credits PHC rollout healthcare improvement).
This role is ideal for a hands-on benefits operations leader who is comfortable working in complex unionized environments and who is passionate about using data and process discipline to improve the employee experience and financial outcomes.
What you will do (responsabilities):
Lead regional benefits operations across South America ensuring compliance with local legislation CBAs and corporate policies.
Oversee daily administration of medical life disability and other benefits including Brazils selfinsured health plan model.
Define and implement regional process standards and manage the annual benefits operations calendar.
Ensure accurate eligibility enrollments payroll deductions contributions and vendor payments through crossfunctional coordination.
Act as the escalation point for complex employee and retiree issues ensuring timely resolution.
Manage relationships with insurers health carriers wellness partners and TPAs monitoring SLAs KPIs audits and service quality.
Lead regional negotiations and annual renewals with vendors to optimize cost quality and employee experience.
Implement and expand health primary care telemedicine and wellbeing initiatives including Brazils PHC program.
Drive employee engagement and utilization of health and wellbeing programs through targeted data-driven campaigns.
Strengthen data governance internal controls compliance and system integrations (e.g. Workday to vendor interfaces).
Develop dashboards and reports (Power BI/Tableau) to support claims cost utilization and performance analytics.
Lead coach and develop the benefits operations team promoting a continuous improvement mindset.
Identify and implement process improvements automation and operational excellence initiatives.
Support communications stakeholder updates and benefits education across the region.
Collaborate with HRBPs Labor Relations Medical Global Benefits and Benefits Strategy on projects and change management.
Interact regularly with leaders across South America in English Portuguese and Spanish.
Location: São Caetano do Sul/SP
Your skills and abilities (required qualifications):
Bachelors degree in HR Business Administration Finance Public Health or related field
Strong experience in Benefits Total Rewards and HR Operations including handson health plan management
Experience managing benefits across South America with solid knowledge of local healthcare and regulatory environments
Fluent in English and Portuguese; intermediate Spanish required
Proven background in vendor and insurer management including negotiations renewals and contracts
Experience leading regional implementations vendor transitions and largescale benefits programs
Track record in multinational regionwide South America roles
Experience working in unionized environments and supporting collective bargaining on benefits topics
Strong expertise in health and risk benefits (medical dental life disability mental health occupational health)
Solid understanding of funding models claims and utilization analytics
Proficiency in HRIS/benefits systems Excel and data analysis; dashboards and BI tools a plus
Experience with selfinsured healthcare operations in Brazil including primary care models and network design
Highly datadriven mindset able to translate analytics into cost optimization and improvement initiatives
Strong knowledge of South America benefits market data and surveys to support strategic decisionmaking
What can you give a competitive edge (preferred qualifications):
Strong stakeholder management and influencing skills across countries cultures and functions
Excellent analytical problem-solving and decision-making capabilities; able to translate data into clear recommendations
Clear objective written and verbal communication in English Portuguese and Spanish
High integrity discretion and attention to detail especially when handling sensitive personal and health data
Proven ability to lead large-scale change initiatives and communications
Strong capability to manage complexity prioritize in dynamic environments and drive continuous improvement
Experience balancing and prioritizing benefits operations across multiple South American countries
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About GM
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We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
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Required Experience:
Manager
Key Skills
About Company
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