Regional Linehaul Operations Manager, Amazon Transportation Services

Amazon Transportation Services is looking for a Regional Operations Linehaul Manager to join our ATS Middle Mile Ground Brazil team. This is a senior high-complexity position that requires experienced leadership to manage middle mile linehaul operations across a region.
In this role you will lead and optimize linehaul operations at a regional level ensuring operational excellence across the full middle mile transportation process. Unlike a single-carrier or station-focused role this position is cross-functional and regional you will work across all carriers and programs in your region acting as the bridge between central strategy and local execution.
You will be part of a highly collaborative dynamic and innovative environment where ideas are valued and experimentation is encouraged. We are looking for professionals with a strong track record of operational excellence and customer focus who thrive in fast-moving ambiguous environments and are ready to lead through complexity and constant change.
If you enjoy challenges and are ready to deliver results in an environment that combines the energy of a start-up with the scale of a global company we want to meet you.

KEY JOB RESPONSIBILITIES

-- Regional Operations & Performance Management --
Lead regional linehaul operations cross-functionally across all carriers and programs in the region
Manage performance of multiple carriers ensuring achievement of OTP (On-Time Pickup) and OTA (On-Time Arrival) targets
Conduct daily and weekly operational reviews leading calls with operational teams and developing action plans for continuous improvement
Perform Gemba walks and on-road monitoring to identify process gaps and implement corrective actions
Communicate daily metrics and report exceptions to other operational departments
-- Carrier Management & Development --
Coordinate onboarding training and ramp-up of new carriers in the region including supporting on-site audits
Implement and scale the Amazon Excellence Program with regional carriers
Develop strategic relationships with carriers serving as primary point of contact for performance and problem resolution regionally/locally
-- Operational Excellence & Cost Management --
Drive continuous improvement initiatives using Lean and Kaizen methodologies
Identify optimization opportunities and implement solutions to improve operational efficiency
Contribute to cost reduction initiatives through identification of regional optimization opportunities
Support regional implementation of network optimization and routing efficiency initiatives
-- Collaboration & Leadership --
Collaborate with central and represent regional operations in business reviews act as bridge between central strategy and regional execution
Serve as voice of carriers within regional operations


- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience in employee and performance management
- Bachelors degree or equivalent in business operations logistics supply chain or engineering
- Experience in operational logistics/supply chain manufacturing transportation general management or an engineering role
- Experience working with multiple groups of stakeholders
- Experience developing operational metrics
- Demonstrated experience managing multiple carriers or suppliers simultaneously
- Fluency in Portuguese and English (written and spoken)

- Masters degree or above in management business administration economics engineering marketing
- Knowledge of process improvement ideally including Lean Kaizen and Six Sigma
- Experience with data analysis tools such as Advanced Excel SQL Tableau Python
- Experience with an e-commerce company
- Experience in Transportation Law

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