Senior Service Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We currently have a vacancy for a Senior Service Manager fluent in English to offer his/her services as an expert who will be based in Brussels Belgium. The work will be carried out either in the companys premises or on site at customer the context of the first assignment the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major clients IT team on site.
Tasks:
- Regular review and assessment of the managed services to identify areas for improvement and optimization;
- Regular review of the achieved versus contractually defined targets including the calculation of deviation from the target and if applicable calculation of the liquidated damages;
- Collaborative planning and decision-making with the managed service company to ensure that the services are designed and implemented to meet business requirements;
- Monitor the performance of the projects delivered;
- Manage diverse projects related to the day-to-day operations of the unit;
- Participate in and coordinate project meetings and related activities;
- Ensure quality of project documentation meeting minutes and other relevant documents and deliverables.
Requirements
- Masters degree in IT combined with relevant IT professional experience of 15 years;
- Minimum 5 years of experience managing IT service outsourcing (or managed services) contracts and associated contract performance for large IT infrastructure services provided to public sector organizations / EU institutions / large private companies;
- Minimum 5 years of experience in management of the contract lifecycle (e.g. integration of new services in the contracts preparation of renewals of contracts and contract amendments);
- Minimum 5 years of experience in contract performance management;
- Minimum 5 years of experience in IT service management including the definition of new services with the appropriate parameters review and reporting negotiations with the managed service provider and customers;
- Minimum 5 years of experience in ensuring that the managed service provider has properly documented and is applying ITIL processes (e.g. Incident Problem Change Request Availability Management etc.);
- Minimum 5 years of experience in project and program management;
- The following certifications are mandatory: PM2 (Project Management methodology) certification and ITIL Foundation certification;
- A security clearance valid at the level of SECRET UE/EU SECRET is required;
- Excellent command of the English and French language.
Benefits
If you are seeking a career in an exciting and dynamic company where you will offer your services as part of a team of a major European Institution operating in an international multilingual and multicultural environment where you can expect real chances to make a difference please send us your detailed CV in English quoting reference: (19876/04/2026).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package) based on qualifications and experience. All applications will be treated as confidential.
You may also consider all our other open vacancies by visiting the career section of our web site () and follow us on Twitter (@EURODYNCareers) and LinkedIn.
As part of our dedication to the diversity of our workforce we are committed to Equal Employment Opportunity without regard for race color national origin ethnicity gender disability sexual orientation gender identity or religion
EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in By submitting an application to this position and by sharing your personal data with ED you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the companys recruitment opportunities in line to the Policy.
Required Experience:
Manager
Key Skills
About Company
EUROPEAN DYNAMICS ( www.eurodyn.com ) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Rome, Stockholm, London, Nicosia, Helsinki, Valetta, Vienna, etc.) The company employs ... View more
