Sr Service Technician
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Job Location:
Chantilly, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise healthcare education government data center and retail industries.
As a global leader Pavion specializes in the design installation service and maintenance of cutting-edge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.
With a commitment to safety reliability and operational excellence Pavion ensures scalable future-ready solutions tailored to meet and exceed our clients needs. Learn more at
Pavion and our family of companies are seeking a talented and motivated Sr Service Technician to join our integration business unit.
Primary Responsibilities:
- Serve in a direct customer facing role providing onsite support for various technical issues
- Provide outstanding customer service to improve customer relationship
- Receive and perform field service calls installations and preventive maintenance on commercial equipment
- Diagnoses various system issues to determine system state and identify required corrective action
- Troubleshoot equipment malfunctions utilizing standard and specialized test equipment
- Repair or replace worn damaged or defective parts
- Requests replacement parts and work with end user once delivered to ensure the system is restored to operational status
- Provides technical support and training to end users
- Manages workload using the service management ticketing system
- Assists in the installation and configuration of various hardware and software components for new installations and/or service maintenance jobs
- Maintain service van inventory to effectively respond to customer calls for service
- Maintain vehicle and tools in good working order
- Collaborates with management to identify process improvement areas improve efficiency workflows and processes
- Complies with all policies procedures and standards
- Accurately report activities related to work orders and timecard reporting for invoicing and tracking
- Occasional travel outside of the normal work area for service projects
- Share knowledge and tips regarding to improve overall service with the rest of the team
- Maintain competent understanding of CTSI services products and industry sectors
- Meet or exceed individual goals
- Other duties as assigned
- High School Diploma or GED
- 3-5 Years of Experience working in similar technical role
- Valid drivers license and acceptable driving record
- Familiarity with IP/Networking and comfortable navigating various OS evolutions
- AV control programming experience Creston Extron AMX. Or ability to work with programmers to load updated Control Programming Files and test changes as necessary
- Solid understanding of SOWs blueprint drawing comprehension schematics and device installation best practices
- Pro Audio Experience DSP and Live Sound applications
- IP Video Based Certification
- Valid drivers license and acceptable driving record
- Associates degree
- Industry certification(s)
- Basic computer skills strong written and verbal communication strong sense of customer service
- Experience using standard electrical test equipment or specialty test equipment used with network systems AV equipment Healthcare systems or Security equipment
Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Required Experience:
Senior IC
Key Skills
About Company
In an era where the threat of wildfires grows more pronounced, the demand for advanced fire management and safety strategies is at an all-time high. Pavion is at the vanguard, driving forward with innovative technologies not...
