Service Scheduling Coordinator
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Job Location:
Sunset Hills, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join the Team at Sunset Ford in Sunset Hills Where Your Voice Makes a Difference
Do you enjoy talking to people solving problems and being the reason someones day is a little easier
At Sunset Ford our Service Scheduling Coordinators are the first friendly voiceour customers hear. Youre not just answering callsyoure helping people stay safe on the road keeping their day on track and making their experience simple and stress-free.
If you like fast-paced work meaningful conversations and being part of a supportive team youll fit right in.
What Your Day Looks Like
Youll be busybut in the best two days are exactly the samebut heres what you can expect:
- Connecting with customers by phone text email and chat
- Scheduling service appointments for in-store visits as well as Mobile Service
- Following up with guests after their visit to ensure everything went great
- Reaching out to guests to schedule recalls maintenance and repairs
- Coordinating shuttles rental vehicles and complimentary pick-up and delivery
Why Youll Love Working Here
We dont just offer a jobwe offer a place to grow:
- Weekends off (yes really!)
- Consistent 40-hour work weeks
- 100% paid health benefits (medical dental vision)
- 401(k) with immediate enrollment
- Paid training that can take you anywhere within the Ford network
- Real growth opportunities (with multiple performance reviews in your first year)
- Employee discounts referral bonuses and vehicle pricing perks
- A team-first atmosphere where youre supported every day
What Were Looking For
- Someone who genuinely enjoys helping people and creating a positive experience
- Strong communication skillsyoure confident friendly and professional on the phone and in writing
- A natural problem-solver who can think on their feet and stay calm under pressure
- Comfortable using computers texting platforms and learning new systems (CRM experience is a plus!)
- Highly organized with strong time management and the ability to multitask in a fast-paced environment
- Detail-orientedyou dont let things slip through the cracks
- A team player who supports others and contributes to a positive work environment
- Self-motivated and dependableyou take initiative and follow through
- Adaptable and coachableyoure open to feedback and always looking to improve
- A positive attitude with a strong work ethic
Bonus (but not required):
- Previous customer service call center or appointment scheduling experience
- Automotive experience or interest in the industry
This Role Is for Someone Ready to Commit
This is a full-time in-office position in the heart of our Service Department. Were looking for individuals who are dependable career-minded and excited to grow with our team. If youre seeking long-term stability and consistent hours this is a great fit.
Why This Role Matters
Youre the connection between our customers and our service team. You help keep their lives running smoothlyand thats something people truly appreciate.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Required Experience:
IC
Key Skills
About Company
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