Guest Experience Intern

• Exceptional -- We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
• Hospitality -- We are tirelessly committed to providing the highest quality food beverages and service by anticipating our guests needs so they can count on memorable experiences every time.
• Collaboration -- We prioritize working together with a shared vision and effective & transparent communication we unite as one team to achieve remarkable experiences.
• Responsibility -- we hold ourselves accountable to be there for our team and clients to deliver what we say we will when we say we will and check in on progress along the way.
• Innovation -- We are forward-thinkers always looking for new processes technologies and techniques to increase efficiencies and scalability to improve our services.

The Experience Youll Create

• Serve as the dedicated Guest Experience Specialist for a defined region
• Partner with assigned Account Manager (AM) to understand access protocols and location nuances prioritize locations requiring attention or support and collect and share insights that shape future store visits
• Execute all Grand Openings within designated territory including preparation/planning (pre-opening coordination) internal communication between sales and operations to ensure alignment and awareness on-site coordination and collecting and documenting Grand Opening feedback
• Coordinate and execute additional Client Engagement events including event partnerships with vendors (e.g. Red Bull)
• Plan site visits at least one week in advance and log all visits and related details in the Guest Experience Schedule
• Adapt to changes in scheduling due to client needs or business priorities
• Schedule efficiently by leveraging flexible unscheduled visit opportunities when appropriate
• Develop deep understanding of the Guest Experience and interactions with our services and technology
• Ensure in-store signage is accurate up-to-date and appropriately placed within market and vending service locations
• Execute routine site visits identify service gaps and share feedback with location leadership
• Track all activities follow-ups and improvements using internal tools and scheduling sheets
• Ensure that opportunities for improvement are documented and communicated clearly coordinated with store leads and the AM and addressed effectively and consistently across multiple teams and departments
• Performs other related duties as assigned.

Ingredients for Thriving

• 1-2 years of experience in hospitality guest service or customer-facing roles
• Strong verbal and written communication skills
• Organized detail-oriented and capable of managing a dynamic field schedule
• Proficient in using mobile apps spreadsheets and scheduling tools
• Field-focused mindset energized by daily client interaction and on-site engagement
• Reliable communicator able to effectively document and relay guest concerns and service needs
• Solution-oriented approach with ability to follow through on issues until resolved
• Acts as brand ambassador representing Continental with professionalism care and a commitment to excellence
• Strategic thinker who can connect brand vision with operational delivery and data insights
• Collaborative leader who thrives in matrixed environments and builds trusted cross-functional partnerships
• Guest/customer obsessed with passion for delivering unforgettable guest experiences and solving service challenges
• Experience in food service retail or multi-location field support preferred
• Familiarity with client service protocols and service recovery approaches preferred
  
  

• Regional hub-based position with frequent travel within designated territory
• Extended periods of standing and walking during on-site visits
• Flexible schedule to accommodate client needs and visit requirements
• Valid drivers license and reliable transportation required

Benefits

• Health Coverage -- Medical Dental and Vision
• Voluntary Life/AD&D Short-Term and Long-Term Disability Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks