Expanded Learning Technology Technician

Basic Functions: The Expanded Learning Technology Services Technician provides comprehensive hands-on technology support for Expanded Learning Programs across Gilroy Unified School District. This role blends districtwide information technology responsibilities with a specialized focus on afterschool enrichment tutoring and extended-day learning environments.

The Technician serves as a primary point of contact for Expanded Learning technology needs ensuring reliable secure and effective use of instructional technology for students and staff. This position requires independent judgment strong problem-solving skills and a collaborative mindset to support teaching and learning beyond the traditional school day.

Typical Duties

Expanded Learning Program Support

• Serve as the primary technology support contact for Expanded Learning sites and programs
• Support instructional technology used in Expanded Learning including tutoring enrichment and intervention programs
• Set up maintain and troubleshoot technology for Expanded Learning events trainings and student activities
• Collaborate with Expanded Learning Coordinator Supervisor and site staff to align technology use with program goals
• Provide staff training and coaching to build confidence and capacity in using instructional technology
• Support Expanded Learning instructional platforms including:

o BookNook & Littera (training reporting Aeries/Clever syncing)

o ST Math (updates training data/report support)

o Scholastic platforms (training reporting system syncing)

o zSpace (software updates staff training curriculum support)

• Maintain inventory updates and secure storage of Expanded Learning laptops Chromebooks iPads iPhones and accessories.
• Asset tag equipment as needed

District Technology Services

• Install configure maintain and support district-approved hardware software and network-connected devices
• Provide Tier 1 and Tier 2 technical support for computers mobile devices printers projectors phones and peripherals
• Troubleshoot hardware software and connectivity issues in a timely and professional manner
• Assist staff and students with Google Workspace Aeries email systems and other district applications
• Create modify and maintain user accounts and permissions in district systems as assigned
• Assist with installation and maintenance of network wiring cabling and IP-enabled devices
• Support district telephone systems and related infrastructure as directed
• Monitor and assist with network performance security and bandwidth usage
• Maintain accurate records inventories and documentation related to technology assets and services
• Coordinate repair replacement warranty service and disposal of obsolete equipment per district guidelines

Training Documentation and Collaboration

• Develop and maintain user guides training materials and technical documentation
• Provide in-person phone and remote support to staff and students
• Communicate clearly and effectively with diverse stakeholders including school sites vendors and district departments
• Assist in providing quotes and recommendations for software and hardware purchases
• Support district and site goals related to instructional technology and Expanded Learning initiatives
• Perform other related duties as assigned

Minimum Qualifications

Education & Experience

• High school diploma or equivalent required
• Two (2) years of progressively responsible experience in information technology preferably in a K12 or educational environment
• Experience supporting instructional technology and educational software preferred

Licenses & Certifications

• Valid California Drivers License required
• IT-related certifications are desirable

Knowledge Skills and Abilities

• Working knowledge of educational technology platforms and cloud-based systems
• Knowledge of computer hardware operating systems and common software applications
• Basic to intermediate understanding of network environments and data communications
• Ability to diagnose and resolve hardware and software issues independently
• Ability to train and support staff in the effective use of technology
• Strong problem-solving critical thinking and organizational skills
• Ability to communicate tactfully and effectively in oral and written form
• Ability to work collaboratively with diverse teams and student populations
• Willingness and ability to stay current with emerging technologies relevant to K12 education and Expanded Learning

PHYSICAL DEMANDS (consideration will be given to reasonable accommodation):

• Ability to lift and carry equipment up to 50 pounds regularly and up to 90 pounds occasionally
• Ability to bend crouch kneel crawl twist and reach in confined spaces
• Ability to sit or stand for extended periods and walk throughout school sites
• Ability to work from ladders or at heights when installing equipment
• Manual dexterity to operate computers tools and office equipment
• Ability to see hear and communicate effectively in a standard work environment

WORKING ENVIRONMENT:

• Office environment

• School environment
• Driving a vehicle to conduct business
• Work may occur outside of traditional school hours to support Expanded Learning Programs.

Licenses/Certifications

• Possession of a valid California Drivers License to travel from site to site

Required Experience:

IC