Field Supply Chain Business Process Specialist
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Job Location:
Bloomfield, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
United States of AmericaLocation:
OT325: NSP - BLOOMFIELD CT 212 WEST NEWBERRY RD BLOOMFIELD CT 06002 USAThe Otis North American Field Supply Chain organization is on the lookout for a dedicated and dynamic professional to join the Field Requisitioning System team. The FRS Senior Analyst plays a critical role in supporting Field Operations and Supply Chain by ensuring timely accurate and efficient requisitioning of materials and services. This role serves as a key point of contact for urgent field inquiries providing high-quality helpdesk support while driving accountability accuracy and continuous improvement this role you will also provide sourcing support identifying optimal sources and supporting category management strategies. The ideal candidate combines strong customer service skills with analytical rigor sourcing expertise and excellent written and verbal communication.
The successful candidate will be responsible for:
- Conduct RFP/RFQ exercises on behalf of commodity managers for catalog creation supporting category management strategies.
- Lead monthly part reviews to ensure accurate supplier cataloging and maintain data integrity across sourcing systems.
- Drive catalog strategy by collaborating with Category Managers on an MOU campaign maintaining pricing accuracy and identifying new catalog opportunities.
- Support achievement of the organizational goal of 40% cataloged spend including monitoring OSC catalog performance.
- Resolve field catalog pricing inquiries and partner with Category Managers to implement corrections.
- Design build and maintain a comprehensive FRS KPI dashboard to improve visibility into operational performance and savings.
- Manage and report daily and weekly FRS KPIs providing actionable insights to stakeholders.
- Track monitor and communicate FRS savings performance including preparation of PSR reporting; contribute to FRS savings annual target via catalog negotiations.
- Conduct rogue spend reviews perform daily outreach to non-compliant users and drive corrective actions to align purchasing behavior with policy.
- Collect and validate PNs from rogue transactions partnering with users to correct entries and reduce future errors.
- Develop change management and training materials to support incremental technical deployments within FRS and related systems.
- Create standardized FRS training modules in Workday to support onboarding of new users.
- Establish and maintain new user access processes for FRS ensuring smooth and consistent onboarding workflows.
- Document standard operating procedures for all noncatalog team processes including detailed stepbystep instructions across three teams.
- Serve as a frontline helpdesk resource during new technology rollouts addressing field questions and resolving user issues.
- Create and distribute a monthly FRS update to the business including FAQs tips & tricks and key program reminders
- Partner with Communications to develop and publish FRS content for ahead of OSC/P3 golive.
- Analyze trends in helpdesk inquiries requisition errors and sourcing challenges to recommend process improvements.
Experience
- Bachelors degree in business administration Supply Chain Management Finance or Engineering
- 5-7 years of experience in a supply chain or other business function
- Knowledge of elevator industry is a plus.
- Strategic planning mindset coupled with analytical and tactical skills.
- Strong analytical communication and problem-solving skills are essential.
Additional Comments
We seek a self-motivated team-oriented person with good interpersonal skills and strong written and oral communication abilities. He/she must be well-versed in related business processes associated systems problem-solving methods and analytical tools. Our internal and external customers are essential; this position requires an excellent Customer Service attitude. A strong understanding and application of lean manufacturing are a strong plus.
Thesalary range for this role is $93000-$110000.Pay within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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About Company
Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings
