Systems Engineer (MSP Background)

About the Role

The Systems Engineer plays a critical role in delivering high-quality client-facing IT projects across a wide range of environments. This position is responsible for designing implementing and supporting infrastructure solutions spanning on-premise systems and modern cloud platforms.

This is a highly dynamic project-focused role suited for a technically versatile professional who thrives in fast-paced environments. The ideal candidate is detail-oriented customer-focused and capable of managing complex implementations while maintaining a high standard of service delivery.

Key Responsibilities

Project Delivery & Implementation

• Lead and execute a wide variety of IT infrastructure projects from planning through completion ensuring timelines and technical requirements are met
• Implement solutions across networking server infrastructure storage systems and cloud platforms
• Manage and support initiatives such as server migrations office relocations network upgrades virtualization deployments and cloud transitions (e.g. Microsoft 365 Azure AWS)
• Install configure and optimize network hardware including firewalls switches and wireless systems
• Collaborate with vendors and third-party providers to coordinate system upgrades deployments and integrations
• Develop detailed technical documentation including network diagrams configurations and standard operating procedures
• Ensure all deliverables meet quality standards security requirements and best practices

• Act as the primary technical lead during client onboarding project execution and offboarding processes
• Build and maintain strong client relationships through clear communication responsiveness and technical expertise
• Translate complex technical concepts into clear actionable insights for non-technical stakeholders
• Ensure a high-touch white-glove client experience throughout all project phases
• Partner with Project Managers to align technical delivery with client expectations and business objectives

Advanced Technical Support & Mentorship

• Serve as an escalation point for complex technical challenges encountered during projects
• Participate in troubleshooting critical incidents outages or security concerns alongside senior technical teams
• Review and validate work completed by junior engineers to ensure accuracy and quality
• Provide mentorship guidance and knowledge-sharing to junior team members to support their professional development

Collaboration & Continuous Improvement

• Work cross-functionally with engineering operations and security teams to deliver integrated solutions
• Contribute to internal process improvements technical standards and best practices
• Participate in strategy discussions and technical planning sessions to support ongoing service enhancement
• Stay current with emerging technologies and industry trends to continuously improve service offerings

Required Qualifications

• Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience)
• 58 years of hands-on experience in systems engineering infrastructure or project-based IT roles
• Strong background in IT infrastructure including networking servers storage and virtualization
• Experience working in client-facing environments preferably within a managed services or consulting setting
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Excellent problem-solving organizational and communication skills

Technical Expertise

• Strong knowledge of cloud platforms such as Microsoft Azure AWS and Microsoft 365
• Experience administering Windows and/or Linux environments including Active Directory and related services
• Proficiency in configuring and troubleshooting network infrastructure (routers switches firewalls wireless systems)
• Familiarity with virtualization technologies and hybrid cloud environments
• Ability to analyze system performance and implement improvements based on operational data