Field Service Engineer
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title
Field Service EngineerJob Description
This position will be responsible for customer relationship management through the effective use of technical knowledge to install troubleshoot service and maintain equipment at customer sites and generate service revenue for Angiography (IGT) and imaging systems (CT ) a within an assigned geographical area (South Greece based in Athens).
Your role:
Build credibility and trust with customers by conducting pro-active customer visits.
Provide appropriate timely and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
Provide exceptional customer service by adhering to customer entitlements setting clear expectations meeting commitments and arrival times.
Understand customers business and competitive environment.
Manage company assets effectively in accordance with established Philips processes and guidelines including labour time parts ordering and returns tools and test equipment calibration purchase orders equipment company vehicles business expenditures etc.
Must be qualified and perform work in at least IGT modality but will be asked to become qualified in and perform work in multiple knowledge of technical advances and current industry trends seeking out formal and informal training opportunities.
Independently resolve equipment and customer issues.
Youre the right fit if you have:
Bachelors Degree in electronic or Biomedical Engineering or equivalent combination of education and experience in the electronics industry preferably in a Health Tec environment.
1-5 years of working experience in Field Service Engineering in Health Tech environment will be considered a plus.
Understand and apply electronic mechanical and networking theory to install diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.
Strong organizational skills self-disciplined and the ability to work independently.
Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
Ability to adapt to changing work requirements in a complex fast-paced environment.
Oral and written communication skills in English in addition to Greek as local language.
Availability to travel 40-50% of the time mainly across the Southern part of Greece.
NOTE: please make sure you submit your CV in English.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
