Givaudan Careers Customer Care Representative

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with kindness and humility we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. Theres much to learn and many to learn from with more than 16000 employees around the world to explore ideas and ambitions with. Dive into varied flexible and stimulating environments. Meet empowered professionals to partner with befriend and stretch your skills alongside. Every day your energy your creativity and your determination will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

As a Customer Care Representative in our Taste and Wellbeing Division you will report to the Customer Care Supervisor and manage the order in SAP and responsible for customer service. Sound interesting It could well be your perfect opportunity. If like us you always aim to exceed customer needs deliver value and skilled at fostering strong relationships.

In this exciting role you will:

Order follow up /coordinate for implementation towards ultimate delivery of the orders to the customers promises or GI date.

Customer compliant handling

Communication between Sales Dept & Operation

Implement and safeguard various ordering related policy and procedures eg MOQ credit cancellation stock build freight pattern lead time return and claim etc.

Establish and maintain the solid business relationship with the customer collect the rolling forecast from the customer.

Maintain SOM database actively engage in S&OP and work with various functions within Ops to improve customer service and customer satisfaction level along with plant costs working capital and productivity.

To lead and train junior staff and new employees and make them the faster to adjust to the work environment and understand the job.

To assist the manager and help to improve the working process for department make the department better development.

You

Are you someone who wants to grow shape your own world Who thrives being in a culture where you can express yourself in creative team environment Who wants to collaborate and learn together with teams who are as passionate as you are Then come to join us and impact your world.

Your professional profile includes:

University Diploma

General understanding of customer service.

SAP experience is a MUST.

Self-motivated analytical problem solving skills and good communication skill.

Willing to learn and develop self within the company.

Our Benefits:

Attractive package with benefits

Paid annual leave and sick leave

Commercial insurance

Good opportunities for progressive learning and development

A creative team environment that will inspire you

#LI-Onsite

At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.
You work within an inspiring teamwork culture where you can thrive collaborate and learn from other talented and passionate people across disciplines regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Required Experience:

Unclear Seniority