Director, Business Process Re-Engineering

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Be Part of Our Next Chapter

For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!

Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.

The Director of Business Process Re-Engineering is responsible for leading the transformation standardization and continuous improvement of end-to-end business processes. This role drives operational excellence across key functional areas including Sales Operations Deployment/Installation Supply Chain Support Services Finance Account Management & International operations. The role leads a team of Business Process Specialists and acts as a strategic partner to cross-functional leaders ensuring processes are scalable efficient customer-centric and aligned with the needs of large QSR clients such as McDonalds Dunkin and Starbucks. The Director ensures seamless integration between hardware software and service delivery processes enabling high-quality execution faster deployments and superior customer experience. The role also acts as the interface across Operations & Technology ensuring process initiatives are effectively designed prioritized and embedded into core systems to deliver sustainable scalable commercial outcomes.

Responsibilities:

Define and lead the BPR strategy aligned with business objectives customer expectations and global standards.

Establish a multi-year transformation roadmap focused on process optimization digitization and scalability.

Lead coach and develop a team of Business Process Specialists across multiple domains.

Oversee the design and optimization of core processes spanning: Lead-to-Order (Sales Operations) Order-to-Deployment (Deployment/Installation) Plan-to-Deliver (Supply Chain) Issue-to-Resolution (Support Services)

Ensure processes are integrated standardized and aligned across functions and geographies.

Lead process mapping value stream analysis and re-engineering initiatives to eliminate inefficiencies and redundancies.

Drive adoption of best practices lean methodologies and automation.

Identify and implement opportunities for cost reduction cycle time improvement and service enhancement.

Partner with BTS and product teams to align business processes with system capabilities (ERP CRM field service and deployment tools).

Drive requirements definition and ensure successful implementation of process-enabling technologies.

Champion digital transformation including workflow automation analytics and AI-driven insights.

Ensure processes are designed to meet the operational realities and expectations of large QSR clients.

Improve deployment speed service responsiveness and issue resolution timelines for customers.

Act as a liaison between internal teams and customer stakeholders to resolve systemic issues.

Establish governance frameworks KPIs and process ownership models.

Ensure adherence to standardized processes while allowing flexibility for key customer requirements.

Lead process compliance and audit readiness efforts.

Lead change management efforts associated with process transformation initiatives.

Ensure effective communication training and adoption of new processes and tools.

Manage stakeholder resistance and drive alignment across functions.

Capabilities:

Deep expertise in business process re-engineering Lean Six Sigma and continuous improvement methodologies.

Strong process mapping modeling and optimization skills.

Understanding of enterprise systems and how they enable business processes.

Experience with automation digital workflows and analytics tools.

Ability to translate business strategy into actionable process transformation.

Long-term vision combined with pragmatic execution.

Leverage data to identify issues quantify opportunities track improvements.

Strong problem-solving and root cause analysis skills.

Deep understanding of customer needs in high-volume multi-location environments like QSR.

Focus on delivering processes that enhance customer experience/reliability

Qualifications:

Bachelors degree in Business Engineering Supply Chain Information Systems or related field (MBA or equivalent preferred).

1015 years of experience in business process re-engineering operations or transformation roles.

Proven experience leading large-scale process transformation initiatives in a technology-enabled environment.

Experience managing cross-functional teams in complex matrixed organizations.

Strong familiarity with end-to-end operational processes including sales operations supply chain deployment and support.

Experience working with enterprise systems (ERP CRM field service management platforms).

Exposure to QSR retail or multi-site deployment environments is highly desirable.

Demonstrated experience engaging with large enterprise customers.

$140800 - $160000 a year

Full Salary Range: $140800/year (minimum) $150400/year (midpoint) $160000/ (maximum).

Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling @

- Wedo not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group

- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat

If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director

Be Part of Our Next ChapterFor over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!Coates Group has the values of a family-owned business...