Collections Team Leader
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title:
Collections Team LeaderJob Description
Are you an enthusiastic leader with a passion for coaching and developing teams Concentrix is looking for a Collections Team Leader who is ready to make a difference and drive performance. If you are looking for an opportunity to grow in a dynamic environment we want to hear from you!Based on site at our contact centre in Cape Town Foreshore youll be working Monday to Friday from 10:00 to 19:00
Concentrix is a global leader in customer experience solutions and technology serving some of the worlds best brands. We specialize in crafting engaging experiences and driving digital transformation to deliver exceptional results for our clients. With a presence in multiple countries our diverse and talented team is dedicated to innovation growth and delivering high-quality services.
Essential Functions/Core Responsibilities:
Supervision & Monitoring:Oversee daily operations of a team of call center associates ensuring compliance with organizational policies and legal requirements.
Coaching & Performance:Provide effective coaching to direct reports regularly to meet performance metrics conducting evaluations at least weekly.
Performance Management:Identifyperformance issues develop improvement plans and execute corrective actions including potential terminations.
Customer Service Excellence:Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial targets.
Communication & Updates:Clearly communicate expectations and providetimelyupdates to employees.
Subject Matter Expertise:Handle escalated customer calls offering expert solutions and guidance.
Team Meetings & Activities:Conduct team meetings to share information and gather feedback organizing team activities for engagement.
Continuous Learning:Stay updated on internal processes policies and procedures. Attend necessary manager development training sessions.
Values Promotion:Uphold and advocate for Concentrix values through positive behavior and attitude.
Candidate Profile:
Education & Experience:Preferably anAssociatesdegree in a related field with 2-4 years of relevant experience.
Leadership Skills:Highly motivated with the ability to develop and coach team members to meet performance expectations.
Communication Skills:Strong verbal and written communication abilities are essential.
Multitasking & Prioritization:Skilled in leading teams in multitasking prioritizing and meeting deadlines.
Mentorship Ability:Proven ability to mentor and guide a team effectively
Experience of collections is essential for this role
Concentrix is an equal opportunity employer.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to racecolour religion gender national origin age sexual orientation gender identity or expression protected veteran status disabilitystatusor any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua Da Gama St Foreshore Cape TownLanguage Requirements:
Time Type:
Full time
About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
