Facilities Maintenance Team Leader
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an experienced Facilities Maintenance Team Leader to ensure that our buildings workspaces and facilities remain safe functional and well maintained.
In this role you will be responsible for coordinating supervising and executing day-to-day facilities maintenance activities to ensure our buildings workspaces and grounds remain safe functional and well-maintained.
KEY RESPONSIBILITY AREAS:
- Coordinate and prioritise daily maintenance tasks and service tickets
- Conduct routine inspections of buildings workspaces and grounds
- Respond to and resolve general maintenance issues.
- Ensure maintenance tasks are completed within agreed service levels
- Lead and support the Facilities Maintenance Assistants daily workflow
- Participate in facilities improvement projects and maintenance initiatives
- Ensure compliance with safety standards procedures and PPE requirements
- Identify and report hazards defects and operational risks
- Maintain tools equipment and maintenance supplies
- Communicate progress updates and collaborate with departments across the business
Requirements
EXPERIENCE:
- Minimum 5 years experience in facilities maintenance.
- Proven track record in a senior or team-leading role
- Strong hands-on experience in performing basic repairs and maintenance work
- Practical skills in carpentry and welding
- Exposure to safety procedures inspections and compliance standards
- Experience working across multiple departments or sites
KNOWLEDGE:
- General building and facilities maintenance practices
- Fault-finding and basic repair techniques
- Safe use of tools maintenance equipment and protective gear
- Workplace health and safety standards
- Basic understanding of facility systems (lighting doors fixtures etc.)
- Basic use of digital tools such as maintenance ticket systems and communication platforms
OTHER DETAILS:
- Matric / Grade 12
- Technical or maintenance-related certificate advantageous
- Health & Safety certification advantageous
- Valid Drivers License
- Basic handyman or maintenance training advantageous
- Strong problem-solving ability
- Good organisational and time management skills
- Ability to work independently and as part of a team
- A proactive can-do attitude and strong sense of responsibility
Required Skills:
Experience Required 35 years experience in a Call Centre Aftersales or Customer Operations environment Minimum 2 years experience in a Team Leader or supervisory role Proven experience managing KPIs and service performance Experience handling escalations and operational problem-solving Experience working cross-functionally in high-volume service environments Knowledge & Skills Call Centre operations and SLA management Aftersales workflows and ticket lifecycle management KPI management (Answer Rate Abandonment FCR QA Backlog Ageing) Workforce planning and operational capacity balancing Operational reporting and data interpretation CRM systems and digital service platforms Additional Advantages Diploma or Degree in Business Operations Customer Service or related field Leadership or management training Strong analytical and problem-solving ability Excellent communication and decision-making skills Ability to manage multiple priorities in complex environments Structured and disciplined leadership style High emotional intelligence when managing escalations Strong commitment to delivering exceptional member service
