Patient Experience PX Specialist
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Job Location:
Brentwood, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Schedule: Days: M-F
Job Location Type: Remote w/Travel
Your experience matters
At Lifepoint Health we are committed to empowering and supporting a diverse and determined workforce who can drive quality scalability and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team youll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier .
More about our team
The Patient Experience Coordinator ensures the effective and efficient deployment of patient experience standards processes and initiatives in alignment with the Lifepoint Health Patient Experience strategy. This role coordinates planning implementation and sustainability of patient satisfaction and service excellence programs utilizing data-driven approaches and evidence-based practices to enhance the overall quality of the patient experience across the hospital. The position works collaboratively with senior leadership department managers and frontline staff to identify performance opportunities support CAHPS improvement and ensure that all patient experience initiatives remain on schedule and aligned with organizational strategic goals.
How youll contribute
A Patient Experience PX Specialistwho excels in this role:
Program Leadership & Implementation
Guide the implementation and sustainment of patient satisfaction and service excellence initiatives across the hospital.
Utilize evidence-based practices including Leader Rounding Employee Rounding Senior Leader Rounding Standards of Behavior Bedside Shift Report and Discharge Phone Calls.
Oversee a data-driven patient experience program that collects tracks and analyzes trends to optimize service outcomes.
Support initiatives related to CMS Star Rating Leapfrog core measures patient safety and patient-centered care.
Lead the hospitals Patient Family and Community Advisory Council.
Training Coaching & Development
Coordinate or directly provide training programs for leaders and staff related to patient experience competencies and expectations.
Coach employees and leaders in the use of customer service tools communication behaviors and patient engagement strategies.
Evaluate the effectiveness of training programs and developmental interventions.
Collaboration & Stakeholder Engagement
Partner with facility division and corporate leadership to drive improvement in patient experience performance.
Engage departments to identify unique performance challenges and support the development of action plans.
Communicate progress on service initiatives to senior leadership and key stakeholders.
Demonstrate professional conduct especially in sensitive or high-stakes situations.
Data Reporting & Performance Monitoring
Monitor and analyze reports to identify trends areas for improvement and opportunities for intervention.
Provide recommendations to leadership regarding CAHPS performance improvement.
Use measurement tools to integrate data and prepare meaningful reports for stakeholders.
General Responsibilities
Support organizational values by practicing and adhering to the Code of Conduct Mission and Values.
Engage in performance improvement teams and collaboratives as needed.
Maintain confidentiality comply with policies and uphold regulatory standards.
Demonstrate ability to work in stressful environments manage multiple priorities and work independently with minimal supervision.
Why join us
We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:
Comprehensive Benefits:Multiple levels of medical dental and vision coverage for full-time andpart-time employees.
Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.
Financial & Career Growth:Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.
Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).
Professional Development:Ongoing learning and career advancement opportunities.
What were looking for
Knowledge & Skills
Knowledge of CAHPS CMS guidelines patient satisfaction surveys and patient experience metrics.
Understanding of trends best practices and regulatory requirements related to patient experience.
Strong written and verbal communication skills.
Ability to plan organize and manage projects with competing priorities.
Proficiency in Microsoft Office Suite and healthcare information systems.
Skill in preparing and presenting clear concise reports and communications.
Ability to build relationships across disciplines and lead patient-centered initiatives.
Education
Bachelors degree required in related field (or obtained within 2 years).
Masters degree preferred.
Experience
Minimum of 2 years in healthcare patient experience customer service or a related field.
Experience in a hospital setting preferred.
Travel
Ability to travel up to 60%
EEOC Statement
Lifepoint Healthis an Equal Opportunity Employer.Lifepoint Healthis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
You must be authorized to work in the United States without employer sponsorship.
Required Experience:
IC
Key Skills
About Company
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 a ... View more
