Customer Service Agent

Job Description

At Auxiliary and Business Services (ABS) our mission is simple yet profound: to serve the Virginia Tech community by providing products and essential services so that others can achieve success in support of the Virginia Tech mission. Every day the unwavering commitment of the ABS team brings this mission to life. Through our work we ensure that students faculty staff and visitors have access to the resources and support they need to thrive in their academic professional and personal endeavors.

The Parking Customer Service Agent is responsible for providing parking services support to employees students and visitors of the Virginia Tech campus. General responsibilities of this position include collecting the revenue received at Parking Services selling and issuing parking permits processing citation payments and performing data entry to process information into the Flex Parking database system. The incumbent will perform report maintenance daily cash drawer balance permit inventory weekly processing of meter collections and daily processing of returned mail. Additional duties for this position may include Phone Receptionist. All duties require the ability to provide excellent customer service to a diverse group of customers.

The majority of work is performed in an office environment and involves considerable sitting and standing for long periods of time including repetitive motion through the use of a computer. This position may require occasional evening weekend or overtime hours to support parking operations for university events such as graduation move-in move-out and football games. These assignments may involve working outdoors in varying weather conditions and wearing appropriate safety equipment such as a reflective vest and a two-way radio. Employees in this role are expected to support parking operations during designated university events as needed.

The incumbent also performs other duties as requested; takes initiative to support a healthy work environment; strives to fulfill the terms in the Standards of Business Conduct; exemplifies the Virginia Tech Principles of Community; and supports the universitys motto Ut Prosim (That I May Serve).

Required Qualifications

Experience:

Strong customer service and cashiering experience in a high-demand environment.
Experience reconciling accounts and/or reports.
Data entry experience.

Knowledge Skills and Abilities:

Demonstrated proficiency with Microsoft Office programs such as Excel and Word.
Excellent interpersonal and communication skills.
Ability to work with diverse and irate customers in a team-based environment.
Ability to provide accurate detail-oriented results on a consistent basis.
Must be able to safely and frequently move and handle up to 30 lbs.
Work is primarily performed in an office environment and involves considerable sitting and
standing for long periods of time and repetitive motion through the use of a computer.
May need to work additional hours outside of normal schedule to meet the needs of the
department and division.
Must be able to work in a variety of weather conditions.

Preferred Qualifications

Experience working as a receptionist
Experience working with database applications.
Knowledge of Virginia Tech Campus.
Knowledge of parking rules and regulations.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

$18.00

Hours per week

30

Review Date

Monday March 30th

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.