Oracle CloudFusion SCM Service Lead

Job Description:

About the job

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Job Summary

We are seeking an experienced ERP Service Transition & Change Manager to direct and oversee the onboarding and transition of Fusion ERP Services into Application Management Support (AMS). This role plays a key part in stakeholder engagement change management process improvement and ongoing ERP service excellence.

Essential Functions

Service Transition & Change Management

Direct and manage the successful transition of Fusion ERP Services into AMS Support ensuring smooth onboarding and comprehensive stakeholder engagement.

Lead and own the ERP change management process including planning coordination and communication of all system updates patches and enhancements in alignment with governance policies and risk management standards.

Plan coordinate and oversee Oracle Fusion quarterly updates to ensure business continuity and compliance.

Act as a primary escalation and resolution point for complex operational issues collaborating with both technology and business teams.

Process Standardization & Continuous Improvement

Standardize document and continually enhance operational processes to maximize efficiency and service quality.

Ensure and optimize the quality of service management processes following industry best practices.

Drive process optimization and implement ongoing quality improvement initiatives for ERP support and delivery.

Knowledge Sharing Training & Stakeholder Collaboration

Train and mentor Program and Project Managers in standardized methodologies cultivating best practices consistency and effective knowledge sharing across the team.

Work harmoniously within a large cross-functional team-including Business Segment IT global IT and business stakeholders-to align on business requirements context and objectives.

Serve as a principal liaison to architecture governance forums Project Steering Groups and the Design Authority Board (DAB); facilitate Change Authority Board (CAB) meetings.

Reporting Lines & Stakeholder Engagement

Solid line report to Senior Solution Manager Fusion ERP.

Dotted line reporting to xx - to be specified.

Key points of contact: Business Segment IT function management teams project steering groups architecture governance bodies (DAB CAB) and global organizational stakeholders.

Decision Rights & Accountabilities

Accountable for ERP service transition and change management service quality and process improvement initiatives within scope.

Empowered to make operational and process decisions working closely with senior leadership and governance bodies.

Required

Job Qualifications

Bachelors or Masters degree in a relevant field.

At least 5 years of relevant experience with a solid grasp of service management working practices and technical processes.

Significant experience leading ERP (preferably Oracle Fusion) service delivery and support in large complex enterprise/shared services settings.

Preferred

Demonstrated success with service transitions change management process standardization and quality improvement.

Proven collaborator and influencer adept at working across large cross-functional and global teams without direct authority.