Analyst, OTCM
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle SAP) in a secure and resilient private public or hybrid cloud. With strong technical and functional consulting services and world-class monitoring and automation Syntax serves some of North Americas largest corporations across a diverse range of industries. Syntax has offices worldwide and partners with Oracle SAP AWS Microsoft IBM and other global technology leaders.
Credit and Collections Specialist
Position Summary:
Reporting to the Global Billing and Collections Team the Credit and Collections Specialist will carry out administrative duties related to all North American customers including customer credit collection communications to both internal and external customers.
This position is hybrid reporting to our Puebla Mexico office and requires Eastern Standard time schedule to service customers in the US and Canada.
Responsibilities:
Collection of past due AR
Resolution of billing errors
Resolution of unapplied payments
Reconciliation of customer accounts
Customer master data maintenance as needed including contact information updates in SAP
Communicate with both customers and team members regarding customer accounts
Timely responses to customer and customer service manager (CSM) requests
Track and document payment status of high priority items in real time
Attend daily meetings with both internal and external customers
Update and publish daily reports of collection activity
Submit monthly invoices to online portals and manage payment status
Manage and archive customer PO change requests with Account Management Team
Other General Administrative duties
Qualifications:
Collaboration - Excellent internal and external customer service skills are required
Communication - Excellent verbal and written communications skills in English are required
Proactive mindset that anticipates customer requests
Ability to troubleshoot errors and own the resolution
Minimum of 3 years experience in customer service role
Experience with ERP system required SAP experience preferred
Experience with SAP BI Reporting preferred
Strong software proficiency in Microsoft Excel required
Strong analytical and problem-solving skills
Ability to prioritize workloads and the flexibility to manage multiple tasks and deadlines
High value on teamwork and professionalism
Invoicing experience is preferable
Management of invoice portals such as Coupa and Ariba is preferable
Why Syntax
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the worlds most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive above-average compensation
- Global tourist: With us you can also work from abroad from time to time
- Flexible working time models home office
- Attractive benefits e.g. company pension scheme or various health offers
- A modern environment in which the you is part of it
- Open feedback culture flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
You see a personal challenge in this responsible task Apply now - and become part of the SYNTAX team!
Required Experience:
IC
Key Skills
About Company
Since 1972, Syntax has been providing enterprise cloud solutions for mission-critical ERP applications & provides a smooth transition to cloud computing.
